Epic Cadence/Cheers Analyst

TEKsystems•Cleveland, OH

4d•$80 - $90•Remote

About The Position

We are seeking an Epic Cadence and Cheers Analyst with proven healthcare IT experience to support ongoing project-based initiatives through the end of 2026. This role will focus on optimizing patient access workflows, supporting customer relationship management (CRM) initiatives, and assisting with integration projects. The ideal candidate will have prior experience with Epic Cadence, Cheers CRM, and Hello World, along with experience in implementations within Epic environments. Experience with Tapestry CRM is highly desirable.

Requirements

Hands-on experience with: Epic Cadence (patient scheduling, templates, workflows)
Hands-on experience with: Epic Cheers CRM (customer relationship management tools)
Prior experience working on Epic implementation or go-live projects.
Understanding of healthcare access workflows and patient engagement strategies.
Strong analytical, problem-solving, and communication skills.
Ability to manage multiple concurrent project tasks in a fast-paced environment.
Intermediate (3–5+ years relevant experience) in Epic applications and healthcare IT systems.

Nice To Haves

Experience with Tapestry CRM is highly desirable.

Responsibilities

Provide functional and technical support for Epic Cadence (patient scheduling and access management).
Support and enhance Epic Cheers CRM workflows, including campaign management and patient engagement strategies.
Collaborate on projects involving patient access integration with systems.
Assist with configuration, optimization, and troubleshooting of Hello World, Epic’s platform for customer engagement and outreach.
Participate in implementation, upgrade, and optimization projects across Cadence and Cheers modules.
Work cross-functionally with clinical, operational, and IT teams to gather requirements and deliver solutions.
Ensure system configurations align with organizational goals, regulatory requirements, and best practices.
Support testing cycles (unit, integration, and user acceptance testing) and validate system functionality.
Document workflows, build specifications, and system changes clearly and accurately.