Epic Business Systems Analyst

UnitedHealth Group•Auburndale, MA

1d•$91,700 - $163,700•Hybrid

About The Position

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. You’ll enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges, or If you reside near an office, you’ll enjoy the flexibility of a hybrid-remote position as you take on some tough challenges.

Requirements

Bachelor’s degree or equivalent experience
3+ years of experience in healthcare operations, clinical workflows, or health IT
2+ years of familiarity with Epic modules or healthcare EHR systems (Epic build experience is a plus but not required)
2+ years of experience with process mapping tools (e.g., Visio, etc.)
Strong analytical and problem‑solving skills
Excellent communication and facilitation abilities
Ability to manage multiple priorities in a fast‑paced environment
Comfort working with both technical and non‑technical stakeholders
Business analysis: requirements gathering, documentation, process improvement
Collaboration: ability to work effectively with cross‑functional teams
Adaptability: comfortable learning new systems and workflows
Critical thinking: ability to break down complex problems and propose practical solutions
User‑centric mindset: focus on improving end‑user experience and operational outcomes

Nice To Haves

Epic build experience is a plus but not required

Responsibilities

Partner with clinical and operational stakeholders to understand current workflows, identify gaps, and translate needs into clear, actionable requirements
Participate in Epic-related projects, upgrades, and optimization efforts by documenting requirements, validating functionality, and supporting testing activities
Create detailed process maps, functional specifications, user stories, and acceptance criteria to support development and configuration work
Develop test plans, execute testing, and coordinate user acceptance testing to ensure solutions meet business needs
Assist in identifying root causes of system or workflow issues and collaborate with Epic analysts to resolve them
Serve as a liaison between end users, Epic analysts, project managers, and leadership to ensure alignment and transparency
Contribute to training materials, communication plans, and go‑live readiness activities
Work with reporting teams to define data needs and validate report outputs
Recommend enhancements to workflows, processes, and system usage to improve efficiency and user satisfaction