Epic Architect

Hummingbird Healthcare

1d•Remote

About The Position

Epic expert who can walk into any room—with a client, with Epic, with a cross-functional team—and earn trust the moment you speak. At Hummingbird, we work at the intersection of healthcare operations and Epic technology. As an Epic Architect, you’ll be the go-to technical authority on our Service Delivery team—the person who doesn’t just know how Epic works but understands why it’s designed the way it is and how to bend it toward better outcomes for our clients. Your day is a mix of deep technical work and high-stakes collaboration. You might spend the morning troubleshooting a tricky Cadence configuration, the afternoon in a joint session with a client and Epic’s team, and the end of the day building a reusable framework so the next engagement goes smoother. You’re as comfortable in the build as you are in the boardroom—and you genuinely enjoy both. This is a senior individual contributor role. You lead through expertise, not headcount. You design frameworks that other teams adopt, you coach through ambiguity, and you bring a calm, confident presence that helps clients trust us as an extension of their team.

Requirements

8–10+ years of advanced impact in service delivery, Epic implementation, or healthcare IT consulting—with a track record of multi-team influence and outcomes.
Active Epic certifications in Cadence, Prelude, and MyChart—this is a firm requirement.
Deep technical application expertise—the kind built through strong application management or advanced consulting work, not just implementation project support.
Former Epic TS or AM background is a great fit.
Experience leading or guiding engagements with healthcare systems in a consulting or client services capacity.
Proven ability to build reusable frameworks and standards that other teams adopt—not just solve for the engagement in front of you.
Strong systems thinking: you anticipate downstream impacts, document tradeoffs, and build adoption paths others can follow.
Comfort partnering with operations and patient access teams—understanding how work flows on the ground, not just in the system.
Excellent written and verbal communication across technical and executive audiences. You translate complexity without losing the details.
A calm, even-keeled presence—you don’t get rattled in high-stakes client situations, and people feel steadier around you.

Nice To Haves

Experience with telephony integrations and call center platforms, or similar tools that connect to Epic workflows.
Epic certifications in Ambulatory, Referrals, Nurse Triage, Hello World, or Cheers/Campaigns.
Experience in patient access operations consulting or leading multi-team initiatives end-to-end.
Background in start-up or fast-paced environments where you’ve had to build structure while moving quickly.

Responsibilities

Own Epic architecture across engagements—designing, configuring, and refining workflows primarily in Cadence, Prelude, and MyChart, with depth in the ambulatory and clinical side of the platform.
Show up in joint meetings with clients and Epic as a confident, credible voice—the kind of person who listens carefully, speaks up at the right moment, and earns the room.
Build scalable delivery frameworks and reusable methodologies that improve how our teams execute across clients—not just for one engagement, but for all of them.
Dig into the hard stuff—complex configurations, edge cases, things that don’t have obvious answers—and figure it out.
Partner with operations and patient access teams to understand workflows from the ground up, ensuring training happens, adoption sticks, and results get tracked.
Identify and drive improvements in telephony and call center integrations especially where Epic and operations intersect.
Translate complex technical tradeoffs into clear recommendations for client stakeholders and senior internal leaders.
Audit existing workflows and standards, identify gaps, and build improvement plans with clear adoption paths.
Contribute to business development by advising on scope and aligning commitments with what we can deliver.
Experiment with automation and technology-enabled processes to improve consistency and efficiency across workflows.

Benefits

Comprehensive medical, dental, and vision coverage
paid time off
401(k)
parental leave
career development support
Two medical plan options (HDHP and PPO) through a national health plan, plus free Teladoc access for 24/7 virtual care
Dental and vision coverage, with orthodontia options
Company contributions to your HSA if you choose the HDHP
100% company-paid Basic Life, AD&D, and short- and long-term disability insurance
A 401(k) with up to 3% company match, auto-enrolled
Flexible PTO, Wellness PTO, 11 paid holidays, and 12 weeks of paid Parental Leave for eligible new parents
Free access to counseling and support through our Employee Assistance Program (EAP)