EPIC Applications System Specialist, Home Health & Hospice, Beacon, Kaleidoscope, Aria

UMass Memorial Health•Worcester, MA

58d•Onsite

About The Position

This position acts independently to lead multiple projects and assignments, facilitating and improving clinical or business information system’s technical solutions and tools. At UMass Memorial Health, everyone is a caregiver, and this role plays an important part in the relentless pursuit of healing. The position may have a signing bonus available, which will be confirmed by the Recruitment Team during the interview process. The specialist will continuously advance their knowledge of current products, including obtaining application certifications and staying updated on system configurations and emerging technology and industry trends. They will also actively participate in professional development programs defined by the department. The role involves leading projects, estimating hours for upcoming projects, recommending and implementing workflow modifications, and collaborating with key vendors. The specialist will leverage knowledge of user experience design principles and apply lean belt methodology. They will direct the configuration of application features and security settings, and create support documentation. The position also involves acting as a primary advisor to team members, covering managerial responsibilities in the leader's absence, and proactively identifying barriers to completing work. The specialist will lead meetings, develop agendas, and participate as a workstream lead on cross-functional projects. They will run optimization requests/projects, request new assignments or participate in stretch goals, and drive projects from conception to completion with minimal oversight. The role requires working with vendors to establish short-term product roadmaps and investigating and resolving application and system configuration issues. The specialist will work closely with third-party vendors to ensure proper installation and configuration of vendor software and troubleshoot issues related to server configurations, system services, and interface jobs. High adaptability is required to accomplish dynamic responsibilities and evolving project requirements, including working off-hours as needed and participating in an on-call rotation. Standard responsibilities include complying with departmental policies, attending meetings, demonstrating Quality Improvement, complying with health and safety regulations, respecting diverse views, maintaining attendance, and performing other related duties.

Requirements

Bachelor's degree in Computer Science or related field, or equivalent work experience.
Epic/Workday/Application certification(s); if additional certifications required for a specific role/team, ability to achieve, as required by department.
Lean Green Belt certification or ability to achieve, as required by department.
7 years experience with enterprise platforms (EHRs/ITSM/ERPs).
Team player with strong problem solving, time management and decision-making skills, ability to maintain a positive attitude, solution focused even in challenging situations.
Able to act independently with minimal oversight.
Able to advise less experienced team members.
Able to effectively communicate to staff at all levels of the organization.

Nice To Haves

Project Management certification (PMP/CAPM).
Healthcare experience.
Experience with Epic Home Health and Hospice (Dorothy and Comfort) a plus.
Experience with client/server applications, medical device integration, server administration, HL7 Interfaces, and other technical skills a plus.
Experience with electronic health records and radiation oncology a plus.
Experience with the Aria Radiation Oncology application a plus.
Ability to work independently as well as part of a team.

Responsibilities

Serves as a key member of the team, taking on challenging projects and critical incidents.
Provides expert guidance during high-impact situations.
Embraces unknown issues as learning opportunities and proactively shares discovered knowledge with the team.
Engages with vendors and systems, even with limited prior experience, to expand understanding and solve complex problems.
Continuously advances knowledge of current products, including obtaining application certifications and staying updated on system configurations and emerging technology and industry trends.
Actively participates in professional development programs defined by department.
Regularly leads projects with appropriate input.
Takes responsibility for project outcomes and manages tasks effectively.
Assists in estimating the hours required for upcoming projects to facilitate accurate planning and resource allocation.
Recommends and implements workflow modifications.
Collaborates with key vendors to discuss and apply standard solutions.
Leverages knowledge of user experience design principles during system workflow reviews and/or optimization initiatives.
Applies lean belt methodology, which focuses on improving efficiency and reducing waste in processes.
Directs the configuration of application features and security settings and creation of support documentation, including test scripts and workflow diagrams.
Acts as the primary advisor to other team members, department colleagues, and organizational staff.
Seeks out and offers support to new staff members and helps them integrate into the team.
Constantly innovates and assists others in achieving their ideas.
Covers managerial responsibilities in leader’s absence, including handling urgent issues and maintaining team operations.
Proactively identifies barriers to completing work and escalates issues with proposed solutions.
Leads meetings, develops agendas, assumes accountability for assigned follow-ups and practice closed loop communication.
Participates as workstream lead on cross-functional projects, ensures tasks are completed within scope and project management guidelines.
Runs optimization requests/projects, including scheduling meetings, identifying timelines, and allocating resources.
Requests new assignments or participates in stretch goals, coverage opportunities, and additional responsibilities, such as leading new initiatives, completing market analysis or participating in kaizen efforts.
Drives projects from conception to completion with minimal oversight and establishes strong working relationships with operational staff as a subject matter expert.
Works with vendors to establish short-term product roadmaps.
Reviews roadmaps with department manager and key stakeholders.
Investigates and resolves application and system configuration.
Develops and implements appropriate system fixes based on thorough analysis.
Works closely with third-party vendors to ensure proper installation and configuration of vendor software.
Troubleshoots issues related to server configurations, system services, and interface jobs to drive effective issue resolution.
Leverages high adaptability to accomplish dynamic responsibilities and evolving project requirements.
Must be able to work off hours as needed and participate in an on-call rotation.
Complies with established departmental policies, procedures, and objectives.
Attends variety of meetings, conferences, seminars as required or directed.
Demonstrates use of Quality Improvement in daily operations.
Complies with all health and safety regulations and requirements.
Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.
Maintains, regular, reliable, and predictable attendance.
Performs other similar and related duties as required or directed.