Epic Application Manager, Outpatient Program

Adventist HealthCare•Gaithersburg, MD

4d•$116,228 - $174,342•Onsite

About The Position

Adventist HealthCare seeks to hire an experienced Epic Application Manager for the Outpatient Epic Program who will embrace our mission to extend God’s care through the ministry of physical, mental, and spiritual healing. As an Epic Application Manager, you will lead assigned Epic application teams through implementation, optimization, testing, integrated workflows, go-live planning, stabilization, upgrades and ongoing support while ensuring project scope, quality, and timelines are achieved. You will directly supervise Epic application analysts, including work assignments, performance management, professional development, resource allocation, workload balancing, coaching, and hiring support. You will coordinate application activities with the Project Director, project managers, operational leaders, technical teams, vendors, training, testing, reporting, and other application teams to ensure integrated delivery across the enterprise. You will oversee application support, upgrades and optimization, including issue management, risk identification, escalation, workflow decisions, change control, integrated planning, and leadership status reporting. You will ensure application build, workflow design, testing, validation, integrated readiness, cutover preparation, and production support activities meet organizational standards and Epic implementation practices. You will partner with operational leaders, clinical stakeholders, revenue cycle leaders, physician champions, subject matter experts, and Epic representatives to ensure application solutions support operational, regulatory, and patient care objectives. You will develop team capabilities through mentoring, performance feedback, certification planning, knowledge transfer, and continuous process improvement initiatives. You will maintain expertise in Epic application functionality, healthcare technology trends, interoperability concepts, implementation methods, and organizational priorities.

Requirements

Bachelor's degree from an accredited college or university in information technology, healthcare administration, clinical informatics, business administration, computer science, nursing, or a related field.
Minimum of six (6) years of progressively responsible experience in a clinical area and information technology, including electronic health record implementation, application support, clinical informatics, healthcare operations, or related healthcare technology experience.
Minimum of three (3) years of management experience preferred.
Experience leading application teams, technical staff, or healthcare information technology initiatives is preferred.
Additional Epic certifications or proficiencies preferred
Project Management Professional preferred
Lean Six Sigma Green Belt preferred
Experience leading Epic implementations, upgrades, optimization initiatives, and application governance is preferred.
Experience supporting integrated workflows across multiple Epic applications and using IT service management practices is preferred.

Nice To Haves

Master's degree preferred.
Additional Epic certifications or proficiencies preferred
Project Management Professional preferred
Lean Six Sigma Green Belt preferred
Experience leading Epic implementations, upgrades, optimization initiatives, and application governance is preferred.
Experience supporting integrated workflows across multiple Epic applications and using IT service management practices is preferred.

Responsibilities

Leads assigned Epic application teams through implementation, optimization, testing, integrated workflows, go-live planning, stabilization, upgrades and ongoing support while ensuring project scope, quality, and timelines are achieved.
Directly supervises Epic application analysts, including work assignments, performance management, professional development, resource allocation, workload balancing, coaching, and hiring support.
Coordinates application activities with the Project Director, project managers, operational leaders, technical teams, vendors, training, testing, reporting, and other application teams to ensure integrated delivery across the enterprise.
Oversees application support, upgrades and optimization, including issue management, risk identification, escalation, workflow decisions, change control, integrated planning, and leadership status reporting.
Ensures application build, workflow design, testing, validation, integrated readiness, cutover preparation, and production support activities meet organizational standards and Epic implementation practices.
Partners with operational leaders, clinical stakeholders, revenue cycle leaders, physician champions, subject matter experts, and Epic representatives to ensure application solutions support operational, regulatory, and patient care objectives.
Develops team capabilities through mentoring, performance feedback, certification planning, knowledge transfer, and continuous process improvement initiatives.
Maintains expertise in Epic application functionality, healthcare technology trends, interoperability concepts, implementation methods, and organizational priorities.

Benefits

Work life balance through nonrotating shifts
Recognition and rewards for professional expertise
Free Employee parking
Medical, Prescription, Dental, and Vision coverage for employees and their eligible dependents effective on your date of hire
Employer-paid Short & Long-Term Disability, Basic Life Insurance and AD&D, (short-term disability buy-up available)
Paid Time Off
Employer retirement contribution and match after 1-year of eligible employment with a 3-year vesting period
Voluntary benefits include flexible spending accounts, legal plans, and life, pet, auto, home, long term care, and critical illness & accident insurance
Subsidized childcare at participating childcare centers
Tuition Reimbursement
Employee Assistance Program (EAP) support