Epic Application Analyst
University of Texas at Austin•Austin, TX
•$85,000•Onsite
About The Position
The Epic Application Analyst supports the implementation, maintenance, and optimization of Epic software applications across clinical and operational environments. This role partners with clinical, operational, and technical stakeholders to support system optimization, workflow improvements, application stability, and high-quality patient care. The Epic Application Analyst supports the implementation, maintenance, and optimization of Epic software applications. This role collaborates with clinical and operational teams to analyze workflows, design system solutions, and ensure reliable application performance while supporting organizational initiatives, operational excellence, and high-quality patient care.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, or a related field
- Minimum of two years of experience in application support, healthcare IT, or a related technical environment
- Experience supporting, configuring, maintaining, and troubleshooting enterprise software applications
- Experience collaborating with clinical, operational, and technical stakeholders to support application optimization and workflow improvements
- Knowledge of healthcare information technology principles, software development, and systems analysis
- Strong analytical, troubleshooting, and problem-solving skills
- Excellent verbal and written communication skills
- Ability to manage multiple priorities while working independently and collaboratively in a fast-paced healthcare environment
- Relevant education and experience may be substituted as appropriate.
Nice To Haves
- Master’s degree in Computer Science, Information Technology, or a related field
- Minimum of four years of experience supporting healthcare IT or Epic systems
- Experience supporting Epic applications within clinical or operational environments
- Experience participating in Epic implementations, upgrades, optimizations, and workflow redesign initiatives
- Experience collaborating with providers, operational leadership, and interdisciplinary healthcare teams
- Knowledge of healthcare workflows, change management, and application lifecycle management
- Epic Certification in a relevant module
- Project Management Professional (PMP) Certification
- ITIL Certification
- Additional Epic certifications relevant to assigned application areas
Responsibilities
- Analyze clinical, business, and technical processes to develop effective system solutions
- Configure, build, implement, maintain, and optimize Epic applications supporting clinical and operational workflows
- Manage application implementations, upgrades, and enhancement projects
- Provide technical and application support to clinical users, operational staff, and Information Technology teams
- Conduct workflow analysis to identify opportunities for operational improvement
- Design and implement application solutions that support departmental and organizational needs
- Collaborate with operational stakeholders to prioritize application enhancements
- Recommend workflow improvements that increase efficiency, user satisfaction, and system utilization
- Maintain and support installed Epic application software
- Perform debugging, testing, implementation, and maintenance of software modules
- Troubleshoot application issues and coordinate timely resolution
- Ensure all application changes comply with established change management procedures
- Create and maintain documentation for assigned Epic applications
- Develop, coordinate, and execute testing plans for supported applications
- Partner with IT educators to update training plans, educational materials, and technical documentation
- Maintain accurate documentation supporting application maintenance and optimization
- Serve as liaison between Information Technology, vendors, clinical users, and operational stakeholders
- Participate in production support activities during implementations and upgrades
- Provide project management support as required
- Maintain productive relationships with vendors and business partners to support application performance and issue resolution
- Mentor junior analysts and provide guidance as assigned
- Participate in an on-call rotation supporting enterprise clinical applications
- Travel occasionally to support users, implementations, training, and organizational initiatives
- Perform related duties as assigned
Benefits
- Teacher Retirement System of Texas (TRS)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
