Epic Application Analyst (Full-Time, Exempt)

Enloe Health • Chico, CA

18h • Onsite

About The Position

Enloe Health is seeking an Epic Application Analyst to join their Revenue and Access team. This full-time, exempt position reports to the Epic Leadership team. The role requires a comprehensive understanding of assigned Epic applications and associated department workflows, including build, upgrade, and release processes. The Application Analyst will serve as the primary support contact, performing workflow analysis, data collection, and issue resolution. They will be involved in building within the Epic system, analyzing end-user and business operation needs, reviewing software, coordinating updates, and identifying enhancement needs. This role acts as a liaison between Epic staff, end-users, third parties, and technical staff, and will assist with training and troubleshooting. Responsibilities also include participating in test plan creation and testing, adhering to IT Change Control processes, creating support documentation, and maintaining knowledge of HIPAA and IT security best practices. An on-call rotation may be required.

Requirements

• Enrolled in a Bachelor’s program or has a Bachelor’s degree in any field OR has Information Technology experience OR has experience in a healthcare related field.
• EPIC Certification (dept tracks)

Nice To Haves

• Previous systems/application support and analysis in the healthcare industry
• Understanding of Epic or other hospital applications
• Prior information systems experience, including system installations/upgrades, analysis & support of clinical or business information systems, workflow development.

Responsibilities

• Have a complete working knowledge of assigned EPIC application, including an understanding of the assigned department workflows for the associated EPIC build, upgrade and release process.
• Act as the primary support contact for the EPIC application and coordinate issues that arise in their area of responsibility.
• Perform workflow analysis, data collection and report issues associated with the EPIC software.
• Build in the EPIC system and understand and analyze the end user and business operation needs.
• Review the software, coordinate updates and collect information regarding potential system enhancement needs.
• Serve as a liaison between EPIC staff, end users, third parties and technical staff.
• Work with end users by participating in training and troubleshooting issues and questions.
• Participate in the creation of test plans and testing of application changes and upgrades.
• Follow IT Change Control processes.
• Create support documentation following standard IS protocols.
• Have working knowledge of HIPAA and other IT security and privacy best practices.
• Participate in an on call rotation as determined by their Manager.
• Perform other duties as assigned.

Benefits

• $0 premium medical plan to include vision insurance
• Prescription and dental group insurance
• Retirement with employer match
• Generous paid time off (PTO) plan that starts accruing immediately and can be used as it's earned
• Extended Sick Leave
• Flexible Spending Accounts for unreimbursed medical expenses and dependent care
• Employee Assistance Program
• Educational Assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level