Epic Application Analyst I (Atwater)

Golden Valley Health Centers • Atwater, CA

8d • $35 - $37 • Onsite

About The Position

The Epic Application Analyst I will be responsible for assigned Epic application design, build, testing, training and support. The Analyst will manage the communications, expectations and deliverables between Epic workgroups/councils, internal IT teams, external stakeholders and vendors in support of GVHC Health IT (HIT) systems. This role operates in close coordination with the IT leadership, HIT application and training, IT service desk and IT engineering teams. This position will work at our Atwater Administration site.

Requirements

• Excellent written and verbal communication skills.
• Strong business analysis, requirement gathering, problem solving and root-cause analysis skills.
• Excellent organization and time management skills.
• Ability to work well under pressure with tight deadlines and high degree of complexity.
• Ability to assume sole and independent responsibility for various assigned projects and tasks.
• Ability to exercise discretion and independent judgment with respect to significant matters.
• Strong facilitation, negotiation and consensus building skills.
• Strong interpersonal skills including the ability to work well with people with different backgrounds.
• Ability to work on several projects simultaneously.
• Solid understanding of the implementation process and the various interdependencies between operations and technology both internal and external.
• Solid understanding of IT incident and change management processes.
• Solid understanding of applications, operating systems, databases and networking fundamentals.
• Proficient in the following Microsoft Office applications, including Outlook, Excel, Word, PowerPoint and Visio.
• Valid CA Driver’s License, reliable transportation, acceptable driving record, and liability insurance.
• High school diploma or equivalent required.
• Minimum two (2) years of work experience, supporting enterprise application systems required.
• Must obtain certification in assigned Epic application within three (3) months of employment.

Nice To Haves

• Bachelor’s degree preferred
• Knowledge of clinical area or business area to be supported highly preferred.
• Two (2) years’ experience working with EHR preferred.

Responsibilities

• Act as the primary support contact for assigned application's end-users.
• Maintain knowledge of assigned Epic and other HIT application(s) configuration management and act as subject matter expert on application(s) functionality.
• Manage support requests through IT Service Management software. Prioritize, track and resolve end-user support requests with a sense of urgency.
• Assume ownership, escalate and manage support requests to Epic and internal IT teams.
• Develop, implement and maintain policies, procedures and associated training plans for assigned application(s).
• Work closely with GVHC Epic workgroups and councils to determine future needs and requirements.
• Review the status of projects and issues on ongoing basis with organization leadership.
• Hold weekly communications with team members to discuss the status of deliverables, shared issues, end-user concerns, budget and upcoming milestones.
• Provide on-site support and issues triage/resolution for clinics during implementation and specifically when practices “go live” on Epic application(s).
• Maintain knowledge of applicable data privacy and security practices and regulations.
• Other duties as assigned.

Benefits

• Medical: (0 Deductible / $2,000 Individual; $4,000 Family Out-of-Pocket Max), excellent PPO coverages
• Dental
• Vision
• 403(b) with match
• FSA plans
• Gym discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED