Epic Application Analyst Associate: PB/Claims

Advocate Health and Hospitals Corporation•Milwaukee, WI

14h•Onsite

About The Position

This role works with users and leadership to develop and/or modify procedures due to workflow process changes related to Epic clinical and business application use. The analyst will explain the functioning of assigned Epic applications and related systems to users, assist users with using the full functionality of the applications, and prepare input for requirements definition, including user procedures, flowcharts, and preliminary report and screen definitions. They will also assist in the development of effective testing through execution and tracking of problem reports, work with users to set priorities for requests, and assist with impact analysis. Documentation of current workflows, specifications, user manuals, procedures, and other relevant information is a key responsibility. The role involves participating in testing, user training, and results evaluation, tracking standardized projects, and monitoring post-implementation problems. Identifying ongoing application system issues and communicating patterns to Sr./Lead Application Product Analysts, maintaining product documentation, and assisting with communication of project status and upgrades are also part of the role. The analyst will develop and maintain a thorough knowledge of the supported Epic applications' operations, assist with application version upgrades, and participate in the maintenance, enhancement, and interface of assigned applications, as well as troubleshoot and resolve user problems.

Requirements

Bachelor's Degree (or equivalent knowledge) in Computer Science or related field.
Typically requires 1 year of experience in automated laboratory and/or business systems.
Basic knowledge of computer operating platforms, applications software, and network software.
Demonstrated analytical skills necessary to make sound recommendations based on data analysis, and business needs, assuring maximum productivity, and continuous process improvement.
Demonstrated ability to translate user requirements into system specifications.
Proficiency in the Microsoft Office Suite (Word, PowerPoint, Excel, Access) or similar products and basic knowledge of large-scale automated systems.
Ability to prepare, import, and manipulate information in spreadsheets and databases.
Strong written and verbal communication skills with demonstrated ability to communicate with key leaders.
Excellent listening and interpersonal skills with ability to communicate ideas both technically and in a business-friendly manner.
Basic knowledge and ability in the use of project management software, tools, and methodologies.
Knowledge, understanding and ability to follow change management processes.
Ability to work with and communicate well with clinical and technical customers, vendors, peers, and management.
Ability to handle multiple tasks, set appropriate priorities and accomplish assignments in a thorough and timely manner.
Must obtain within 6 months and maintain annual educational requirements for EPIC certification(s) as required by department.

Nice To Haves

Must obtain Epic PB & Claims within 6 months of hire date

Responsibilities

Works with users and leadership to develop and/or modify procedures because of workflow process changes related to Epic clinical and business application use.
Effectively explains the functioning of the assigned Epic applications and related systems to the users.
Assists users with using the full functionality of the applications.
Prepares input for the requirements definition including user procedures, flowcharts and preliminary report and screen definition.
Assists in the development of effective unit, integration, system, and end-user acceptance testing through execution of the tests and tracking of problem reports.
Works with users and team members to set priority for user requests and reviews and clarifies user requests.
Assists with impact analysis.
Documents current workflows, specifications, user manuals, procedures, and other relevant information.
Completes all change and quality control documentation using department standards.
Participates in testing, user training and results evaluation.
Tracks standardized projects, with appropriate assistance from team/technical staff, for the Epic application areas involved and keeps users and management informed on progress and potential delays.
Monitors and documents post-implementation problems and revision requests.
Identifies ongoing application system issues for all assigned applications and communicate patterns to Sr./Lead Application Product Analyst.
Maintains product documentation including requirements, functional specifications, installation instructions, product test procedures, troubleshooting guidelines.
Assists in the appropriate completion of all change and quality control documentation using department standards.
Assists in communicating project status and upgrades to clinic users, including any potential delays/downtime related to applications.
Develops and maintains a thorough knowledge of the clinical/laboratory and/or business operations for their supported Epic applications.
Assists with the scheduling and managing application version upgrades for assigned systems.
Participates in the maintenance, enhancement, and interface of assigned applications.
Troubleshoots and resolves user problems.

Benefits

Comprehensive suite of Total Rewards: benefits and well-being programs
Competitive compensation
Generous retirement offerings
Programs that invest in your career development
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program