Epic Analyst- REMOTE

NTT DATA Services•Bowling Green, KY

2d•$78,948 - $164,476•Remote

About The Position

NTT DATA Services is seeking a Business Systems Analysis Senior Specialist to join their Clinical Service Desk team. This remote position will involve responding to client incidents and requests regarding the clinical aspects of the Epic suite, including workflow issues, application errors, and user access. The role requires proactive management of incidents and requests to meet Service Level Agreements, handling incoming calls, understanding Epic configurations, and contributing to knowledge management and training content. The analyst will also analyze closed incidents to improve the knowledge base and assist/mentor other service desk staff.

Requirements

Minimum 5 years Healthcare Systems-Customer Service experience
5+ years of experience in Epic implementation, build and support.
Experienced in Epic clinical workflows and functionality with 5+ years of clinical care delivery.
Demonstrates a service philosophy in all interactions with clinicians and colleagues.
Have experience in analyzing quantitative and qualitative data.
Certification or Proficiency in one or more Epic modules.
Previous team leadership experience.
Experience in EMR system integration with other clinical systems.

Responsibilities

Respond to client incidents and requests regarding the clinical aspects of the Epic suite (workflow issues, application errors, user access, etc.)
Proactively manage all assigned and unassigned incidents and requests.
Drive resolution to maintain account SLAs (Service Level Agreement).
Handle incoming calls and follow account-specific processes.
Understand the latest configurations and changes of Epic.
Participate in the development of knowledge management and training content for our staff.
Analyze closed incidents to continuously improve and expand the knowledge base.
Assist and mentor service desk staff.