EPIC Analyst-Level 3 - IT EPIC Clinical - Full Time

Guthrie Enterprise

About The Position

The Epic Clinical Systems Analyst III is responsible for the implementation, development, programming, and overall support of the clinical systems. This role involves working closely with vendors and end-users to develop and enhance software to meet the organization's needs. Key responsibilities include thoroughly testing system upgrades and changes prior to go-live, collaborating with end-users on testing and workflow impact analysis, and coordinating test plans. The analyst will act as a liaison between end-users and the IT department, provide training and guidance to other Epic builders, and manage project plans. They are also responsible for escalating critical issues, monitoring the Magic queue, assigning delegates for work completion, and leading cross-functional meetings.

Requirements

BS, BA in health care related field or business.
Epic certification in area of concentration.
5 years as an Epic Builder with progressively receiving more responsibility and management skills.
Bachelor’s degree in Healthcare or Business field or Associate Degree and 10 years’ relevant health care experience.
Must have worked through two Epic major releases or 2 Epic go-lives (or combination thereof).
Aptitude for details: demonstrates excellent verbal and written skills; able to mediate conflicts; self-starter; able to meet deadlines; and maintain meticulous documentation.
Analytical skills to translate clinical workflow into the functional build process.
Strong customer service and user support skills.
Ability to express complex technical concepts effectively, both verbally and in writing.
Ability to express opportunities for improvement and innovative ways to improve the use of the clinical systems supported.
Ability to advocated on behalf of The Guthrie Clinic to the vendors and drive to solutions and feel comfortable escalating timely both internal as well as external with the vendor.
Ability to understand the national and state HIT direction and this positions role to help organization achieve its goals.

Nice To Haves

Ability to lead groups of clinicians including medical staff, nurses, and pharmacists is preferred.

Responsibilities

Implementation, development, programming, and overall support of clinical systems.
Working closely with vendors and end-users to develop and enhance software.
Thoroughly testing all system upgrades and system changes prior to go-live.
Working with end-users to test and determine the impact of upgrades/changes on workflow, reporting, etc.
Coordinating test plans, engaging end-users in test plan development, documenting changes/updates, and making necessary system changes.
Acting as a liaison between the end-user community and the IT department.
Training new staff and giving guidance to other Epic builders.
Managing to a project plan.
Elevating identified critical issues or referring problems of unusual complexity to other teams or a manager of clinical applications.
Monitoring Magic queue and assigning delegates for work completion.
Leading cross-functional meetings (invitations, agendas, facilitating discussions, ensuring follow-ups, providing minutes, etc.).
Translating clinical workflow into the functional build process.
Expressing complex technical concepts effectively, both verbally and in writing.
Expressing opportunities for improvement and innovative ways to improve the use of supported clinical systems.
Advocating on behalf of The Guthrie Clinic to vendors, driving to solutions, and escalating issues both internally and externally.
Understanding the national and state HIT direction and the position's role in achieving organizational goals.
Identifying opportunities for process improvements, providing analysis, proposing changes, and communicating strategies.
Developing and executing project presentations.