EPIC Analyst III (Resolute Hospital Billing Claims and Electronic Remittance)

Emory Healthcare•Tucker, GA

6d•$41 - $51•Remote

About The Position

We're seeking an Epic Analyst III focused on Epic Resolute Hospital Billing Claims and Electronic Remittance module to manage design, build, testing, validation, maintenance, and ongoing support. Works across interdisciplinary workgroups to accomplish set goals as a team. While this role will focus on builds and configs, the scope includes Epic upgrade project based work, enhancement requests, ticket queue responses, and break/fix duties as well. While this is a 100% remote position, it is required that applicants will reside in or able to relocate to the following states for consideration: Alabama, Arkansas, Florida, Georgia, Illinois, Louisiana, Michigan, New Hampshire, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia or Wisconsin.

Requirements

Bachelor's degree from a recognized college or university with major course work in computer science, Information Technology, engineering, or equivalent related experience.
A minimum of 5 years of progressive experience in clinical, business, or other healthcare operational areas or 7 years no degree.
This position requires that the appropriate Epic certification be successfully obtained for a specific area of assigned responsibility within the first 90 days of completing training if not obtained prior to hire.
Working knowledge and subject matter expertise in the assigned operational department areas.
Advanced oral and written communication skills with a diverse population
Advanced organizational, problem-solving, analytical, and time management skills.
Advanced interpersonal skills to interact positively and productively with teams across organizational lines.
Creative problem-solver with strong focus on achieving objectives within prescribed timelines while maintaining quality standards and organization requirements.
Flexibility to manage multiple initiatives and shift priorities based on business needs.

Nice To Haves

Epic's Resolute Hospital Billing Claims and Electronic Remittance Administration certification
Resolute Hospital Billing Administration certification

Responsibilities

Establishing, fostering and maintaining positive business relationships with colleagues, interdisciplinary workgroups, clinical and financial department representatives, Epic partners and all other staff who use or interact with the Epic application suite.
Managing complex projects independently.
Functioning as business partner with service lines, departments, individuals, and coworkers.
Developing advanced knowledge of system capabilities, applications, and processes to function effectively as an educator and expert for system users.
Participating actively in routine meetings with department heads and/or superusers to identify, document, and prioritize their needs.
Performing rounds with departments to maintain casual interface with individuals and focus on relationship-building.
Leading delivery of technical consulting and support services and solutions with some management input.
Providing Epic and other applications software support, file maintenance, and build for break-fixes, optimizations, special updates, upgrades, and implementations.
Resolving application errors and system issues independently.
Maintaining strong and positive relationships with all application vendors.
Assisting with Epic Security assignment, security templates and maintenance where appropriate.
Providing on-call coverage as scheduled, provides project management services and support with some management oversight.
Following EHC project management protocol, advocating user perspective and focusing on ensuring a comprehensive support plan and documentation.
Working with end users to navigate the new request process.
Ensuring compliance with EHC IS, EHC, Joint Commission, and Health Insurance Portability and Accountability Act guidelines, policies, and procedures.
Providing system solutions in accordance with regulatory guidelines.
Following prescribed change management and time reporting processes and documentation requirements.
Responding to support calls within designated times according to priority and providing regular updates until resolution.
Assisting in queue management to be sure calls are answered and followed up on efficiently.
Remaining current on Epic new version training for all applicable Epic certifications (if Epic).
Monitors and mentors other analysts in methods and processes and implementation of those methods.