Epic Analyst II
About The Position
An Epic Analyst II works to build and support one or more Epic modules for live and implementing customers. This individual will work with clinical, administrative, and revenue cycle users to support nephrology practices using the Epic CKD product by performing day-to-day maintenance of the Epic system, enhancement build, and new implementation build. This person will use their knowledge and experience to solve new problems with technology and should be self-disciplined and able to thrive in a primarily remote environment. General Information about the Epic CKD Team: DaVita Physicians Solutions has established a partnership with Epic, the market leader in Electronic Health Records (EHRs), with the goal of maximizing physician satisfaction and improving the quality outcomes of Chronic Kidney Disease (CKD) patients. The tools and support the team delivers are used by nephrology practices to manage CKD patient populations in promoting better outcomes and interoperability, while improving physician experience and aiding in revenue cycle practice management. DaVita Physician Solutions CKD EHR by Epic, is offered to nephrology practices that are independently owned and operated. Many of these practices are smaller than typical Epic customers and value independence while leveraging the best available industry technology.
Requirements
- 4-6 years of experience
- Bachelor’s degree
- Minimum of 4 years of building experience as an Epic Build Analyst
- Two or more Clinical oriented Epic Build Certification(s): EpicCare Ambulatory (required)
- MyChart Haiku/Canto
- Care Everywhere
Nice To Haves
- Knowledge and experience in the following areas: Epic Community Connect
- Nephrology and kidney care
- Project scoping and management
- Proficiency with the following tools: Epic tools such as Nova and Sherlock
- Product/Project Management tools such as Asana, Product Board, JIRA/Confluence
- Microsoft Office products
- Project Management Certification (PMP or CAPM)
Responsibilities
- Monitor ServiceNow for incidents and requests assigned to team
- Follow-up with requesters as needed for additional information
- Update status and document notes and resolution
- Manage team-owned workqueues and error logs
- Some on-call responsibilities for urgent issues
- Management of workqueues and error queues
- Documenting and migrating build
- Assist in requirements gathering, workflow analysis, build, testing, and go-live phases of the implementation
- Support users and training team with build fixes and responding to questions about workflow design
- Implementation support for new practices and new modules
- Documenting and migrating build
- Written and verbal collaboration with end users and internal partners to understand issues, design solutions, and explain workflows
- Engaging with third parties to define, build, test, and troubleshoot integrated workflows
- Support Epic upgrades in assessing needs, completing build, testing, and supporting training team with contents of change/update.
- Learn about future trends in EHR technology to support and promote high value build and functionality in areas such as Value Based Care, Regulatory programs, Integrations and Interoperability for Nephrologists and their practices.
- Work in Nova, Asana, Product Board, JIRA and other tools to document build steps and statuses
- Work with end users and SMEs to understand enhancement and optimization requests
- Research, design, build, and testing of workflows and enhancements
- Documenting and migrating build
- Mentoring and training of other Epic team members
Benefits
- Medical, dental, vision, 401(k) match, paid time off, PTO cash out
- Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
- DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
