Epic Analyst - Hospital Billing
About The Position
Be the calm problem-solver behind the scenes—support Epic stability and revenue cycle workflows that patients and staff rely on. We’re hiring an Epic Analyst focused on Hospital Billing (HB). This is hands-on, operational work: you’ll spend your time resolving tickets, handling break-fix issues, and delivering small optimization projects that keep Epic HB running smoothly for the client’s teams—and for the patients they serve. In the Hospital Billing space, that means working within Resolute HB: charge routing and edit management, claim creation and hold workflows, remittance posting, denial and follow-up queues, and the configuration that keeps billing moving without unnecessary friction. A typical day includes a steady flow of requests and problem-solving: you’ll triage and troubleshoot incoming tickets, dig into workflows and build to find root cause, coordinate with client stakeholders to confirm needs and priorities, and document changes so fixes are traceable and repeatable. Depending on level, you’ll either focus on reliable execution with growing autonomy or lead more complex work—anticipating downstream impacts, guiding decisions, and
Requirements
- Candidates must be legally authorized to work in the United States without sponsorship.
- Current Epic certifications in Hospital Billing.
- A minimum of 2+ years delivering scoped analyst work end-to-end—problem solving, requirements gathering, testing, and solution implementation.
- Specialization in Epic's Hospital Billing application and interest in growing into broader revenue cycle scope.
- Strong problem-solving skills: you can frame ambiguous issues into clear problem statements and practical paths forward.
- Comfort working across systems, data, and stakeholder inputs to find what’s true and what needs to change.
- Strong written and verbal communication—you can explain your reasoning and adapt your message to your audience.
- A quality-first mindset: you care about testing, documentation, and building things that hold up in the real world.
- Ownership and reliability: you follow through, flag risk early, and ask for help when you need it.
Nice To Haves
- Experience leading cross-functional workstreams, mentoring others, or improving team standards/methods.
- Experience in regulated or highly controlled environments where consistency and traceability matter.
- Experience with structured delivery practices (requirements traceability, change control, test planning, release readiness).
Responsibilities
- Act as an extension of a client’s Epic team, supporting day-to-day stability and continuous improvement in Epic revenue cycle areas (HB/PB/Claims/Contracts).
- Triage and resolve incoming tickets: clarify the issue, reproduce it when needed, determine urgency/impact, and move it through to resolution.
- Handle break-fix work by troubleshooting workflows/build, identifying root cause, and implementing safe, well-tested fixes.
- Deliver small optimization projects that improve reliability, reduce friction, and help the client’s teams work more effectively.
- Translate requests into clear, testable requirements—confirming what success looks like before you build.
- Configure/update Epic build within your specialty area, following standards and keeping documentation clean and traceable.
- Plan and execute appropriate testing (unit/integrated/regression as needed), validate outcomes, and ensure fixes don’t create downstream issues.
- Communicate clearly and consistently with client stakeholders and internal teammates: status, timelines, risks, tradeoffs, and next steps.
- Escalate when risk, complexity, or impact crosses thresholds—and bring recommended options, not just problems.
Benefits
- Comprehensive medical, dental, and vision coverage
- Paid time off
- 401(k)
- Parental leave
- Career development support
- Two medical plan options (HDHP and PPO) through a national health plan, plus free Teladoc access for 24/7 virtual care
- Dental and vision coverage, with orthodontia options
- Company contributions to your HSA if you choose the HDHP
- 100% company-paid Basic Life, AD&D, and short- and long-term disability insurance
- A 401(k) with up to 3% company match, auto-enrolled
- Flexible PTO, Wellness PTO, 11 paid holidays, and 12 weeks of paid Parental Leave for eligible new parents
- Free access to counseling and support through our Employee Assistance Program (EAP)
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
