Epic Analyst - Cadence

Hummingbird Healthcare

2d•$80,000 - $103,000•Remote

About The Position

We’re Hummingbird. We’re elevating patient access so patients can get healthcare how, when, and where they need it. We partner with healthcare systems to transform how patients access care, enabling their providers to focus on what matters most – caring for patients. By managing patient access as a technology-enabled service, we help health systems stabilize costs and improve patient experience while creating good jobs that attract and retain talent in the industry. Our team of experts is obsessed with the connection between the people, processes, and technology that make healthcare organizations hum. Join us and help build the healthcare experience we want for our communities, our families, and ourselves. As a Cadence Epic Analyst at Hummingbird, you'll be the technical driver behind scheduling configuration and demand management for our clients. You'll work directly with our client teams and Epic IT counterparts to manage open tickets, support project work, and translate operational decisions into working Epic build. Your day is a mix of ticket triage, configuration work, client meetings, and contributing to cross-functional projects such as Fast Pass settings and Epic Scheduling Improvement initiatives. This role is a good fit for someone who builds confidently in Epic, leads meetings with purpose, works through ambiguity without hand-holding, and earns trust with clients by consistently following through.

Requirements

2-4 years of experience as an Epic Cadence analyst, with deep knowledge of scheduling decision trees, core scheduling setup, and appointment configuration.
Active Epic Cadence certification; this is a firm requirement.
Working knowledge of Epic Referrals workflows; formal certification is not required but meaningful hands-on familiarity is.
Ability to translate operational requirements and client decisions into Epic build without step-by-step direction.
Comfort leading client-facing meetings with operational managers and clinic stakeholders.
Strong organizational skills and ability to prioritize across tickets, project work, and ad hoc requests.
Clear, direct communication style with both technical and non-technical audiences.
Analytical approach to monitoring performance data, identifying patterns, and recommending configuration improvements.
Candidates must be legally authorized to work in the United States without sponsorship.
You must work from a location within the United States with consistent internet service.

Nice To Haves

Epic MyChart certification or equivalent hands-on experience.
Experience with Cheers or Hello World Epic modules.
Background working across multiple health systems or in a consulting or managed services environment.

Responsibilities

Configure, optimize, and own the scheduling tools that keep patients moving through care.
Review and work open tickets for our client teams, coordinating with the client and Epic IT to test and migrate changes to production.
Configure and maintain Epic scheduling tools including ticket generation rules, decision trees, Fast Pass, Ticket Pass, and waitlist automation.
Support configuration and optimization of provider-driven scheduling workflows for referrals and follow up orders.
Maintain referral notifications, appointment request reminders, and communication workflows.
Create and monitor reports in Epic to support any of the above workflow responsibilities.
Join operational meetings with client counterparts to provide updates on open tickets, in-flight projects, and metrics.
Contribute to project work across Comprehensive Scheduling and Intelligence Hub initiatives, translating decisions into Epic build and fixes.
Provide technical guidance to schedulers, clinic staff, and contact center teams as needed.
Lead problem-solving conversations with client managers, surfacing issues and driving toward resolution.