ePayments Wire Supervisor

Bankers Trust Company • Des Moines, IA

6d • $66,000 - $78,000 • Hybrid

About The Position

The ePayments Wire Supervisor oversees and directs the day-to-day functions of the ePayments Wire Specialists and ensures all required tasks are completed timely and accurately. This position will monitor, evaluate, and direct assigned team members and communicate with them regularly to share feedback and information regarding issues, recommendations, and general bank happenings. This position will train, coach, encourage, and discipline team members as needed to assist in their personal and professional development, and will evaluate overall performance. This position supports processing tasks and works with the department trainer to coordinate training content assessments, certifications, and scheduling. The position is responsible for projects that involve wires and regulations affecting processes and procedures for the team.

Requirements

• Bachelor’s degree or equivalent experience preferred
• At least four years of experience in Bank Operations or similar financial functions preferred
• Supervisory experience or experience in a leadership role preferred
• Experience working with electronic payments (Domestic and International Wire Transfers, Consumer Remittance, Integrated Payables/Receivables, Risk, Global Payments, ISO formats) preferred
• Understanding of bank operations
• Understanding of financial institutions, payment processing flows (especially retail, treasury and electronic payments), and the financial networks for processing.
• Ability to communicate and relate to people from varying relationships (i.e. personal and business), varying levels of understanding, and varying levels of positions.
• Ability to lead, monitor, coach, evaluate, direct, encourage, motivate, and discipline team members in a professional manner.
• Available to management and team members potentially outside the scope of regular business hours.
• Ability to understand, use, monitor, and evaluate varying types of software and systems.
• Strong work ethic, positive company attitude, and commitment to quality.
• Strict adherence to the bank’s confidentiality policy and Employee Handbook.

Responsibilities

• Provides the overall supervision of the ePayments Wire Specialists and their supported functions. Completes scheduling and assigns daily tasks to team members and ensures all required tasks are completed timely and accurately. Monitors, evaluates, and directs assigned team members, providing backup support as needed.
• Coordinates or conducts the research, reporting, and resolution of issues reported for the ePayments Wire Specialist functions. Ensures Issue Management procedures are followed.
• Proposes system and procedure changes as needed to prevent future issues, improve function, or improve service. Ensures checklists are included for all essential tasks and are kept up to date. Works with Analysts or Trainer on making updates. Ensures the procedure standard is followed. Assembles audit documentation and reports as needed.
• Communicates regularly with team members to share information on projects, issues, recommendations, and general bank happenings. Ensures accurate reporting in ADP and bank events and training are attended or completed as required. Holds regular staff meetings.
• Coaches, encourages, and disciplines team members as needed and evaluates overall performance through goals development, regular performance and career development, 1:1 sessions, and the performance review process. Keeps accurate records of meetings, performance review sessions, 1:1’s, and other related conversations held. Follows the Bank’s disciplinary process if applicable. Ensures Quarterly touchpoints are held and documented in ADP, and mid-year and end-of-year evaluation process is followed including conducting touchpoints and submitting comments in ADP.
• Participates in the hiring process by updating screened applicants into tracking document, scheduling and conducting interviews as requested, tracking and documenting the results, and providing recommendations for candidates for consideration by management. Assists with onboarding and offboarding of team members as requested, and in terminations as necessary.
• Assists Support Services, the department training analyst, and/or the team trainer with developing team resources, assessments, certifications, training plans, and training hub content for the ePayments Wire Specialists.
• Assists with ensuring ePayments Wire and Fed Funds processing and services follow applicable federal, state and local laws to ensure no regulatory violations exist or are identified by internal audit, external audit, or examiners. Stays abreast of new laws and regulations ensuring necessary changes are procedurally implemented on a timely basis.
• Regularly and effectively communicates with internal Business Units and the respective account officers regarding customers and their accounts and payments. Reviews and responds to any issues and ensures the team has handled any given situation properly in accordance with the bank’s policies and procedures. Follows up with training or lessons learned.
• Covers duties assigned by the ePayments Product Services Manager in their absence when requested. Supports Management direction and decisions. Acts with integrity at all times, maintaining a level of professionalism expected from a Supervisor. Performs other special projects or duties as assigned.

Benefits

• Group Health, Dental, and Vision Insurance
• Generous Paid Time Off (PTO)
• Volunteer Time Off (VTO)
• 401(k) plan with lucrative company match
• Tuition assistance
• Company Paid Life Insurance
• Paid Parental Leave
• Lifestyle Accounts that provide employees with reimbursement for the things that are most important to them such as childcare, student loan payments, gym memberships, pet insurance and much more.
• Team Member Banking - a suite of products and services with special benefits for employees

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree