EOP Product Group Customer Success Manager - NA

Mondelēz International•East Hanover, NJ

6d•Hybrid

About The Position

Are You Ready to Make It Happen at Mondelēz International? Join our Mission to Lead the Future of Snacking. Make It Uniquely Yours. You provide software and applications expertise, and be responsible for implementation of the solutions. How you will contribute You will oversee the planning and execution of software and applications. To do so, you will manage an internal team and partner with external suppliers and use your deep technical and market knowledge and thorough understanding of our business goals find and deploy the right software and application solutions for the future. You will support programs to implement regional and global software and application strategies, offer input to financial planning and controls for software and applications on a regional and global level, collaborate with management and follow-up on requisitions, purchase orders, invoices, and payments, explores opportunities to leverage scale and drive savings, and ensure that support service level objectives and key performance indicators are accomplished. What you will bring A desire to drive your future and accelerate your career. You will bring experience and knowledge in : Managing staff and line responsibilities Managing large-scale software and application services Service delivery, support and excellence Program/Project management with experience managing multiple projects for budgets, resources, schedules and quality General technical background Understanding of integration and how different applications talk to each other Process and service orientation Business processes More about this role This role lead acts as the bridge between regional business needs and global MDS Products & Platform strategy. The role is accountable for delivering scalable, flexible, and collaborative MDS solutions that enable business transformation across markets. The MDS Planning Lead ensures successful adoption of core planning product solutions and platforms (like SAP S/4HANA and O9, aligning with global product architecture while addressing regional business needs. Guiding Organizational Principles To operate effectively in a product organization composed of global, regional, and local teams, this role must embody the following principles: Clear Lines of Responsibility Define accountability across global, regional, and market levels. Prevent overlaps in responsibilities to avoid confusion and conflict. The MDS Planning Lead must own regional MDS delivery while aligning with global solution frameworks. Collaboration & Communication Champion seamless communication between business, MDS, and vendor teams. Set up effective communication channels to support joint decision-making and transparency. Autonomy & Empowerment Empower local and regional teams to make timely, market-relevant decisions. Ensure these decisions are aligned with global standards and strategies. Scalability & Flexibility Design MDS solutions and operational models that scale with business growth and can adapt to changing market needs or disruptions. Shared Ownership Foster joint accountability for technology success across global and regional stakeholders. Create a culture of collaboration and shared goals. Core Responsibilities Strategic Leadership Provide thought leadership to shape regional solution strategies aligned with global digital architecture. Drive fit-gap assessments and influence global Core Model evolution through regional insights. Program Delivery & Governance Own regional MDS plans, execution, and delivery metrics. Lead end-to-end testing, cutover, and hypercare in coordination with business and vendor partners. Manage risk analysis and escalation protocols Stakeholder Engagement Act as a trusted MDS advisor to regional business leads. Support the BRD creation and validation process to ensure clarity and completeness. Deliver executive-level reporting on KPIs, risks, and adoption metrics. Change & Resource Management Co-develop change management strategies to ensure user adoption and process readiness. Lead upskilling and retention of critical MDS resources in-region. Support contingency planning and operational continuity. Ensure that MDS investments yield measurable business value in cost, efficiency, and competitive advantage. Support agile delivery models (e.g., sprint sign-offs, tech gates). Key Stakeholder Interactions Internal: Regional Business Leadership, Global MDS Products & Architects Managers, PMO, BU MDS Teams External: Vendors, Implementation Partners, System Integrators Leadership Competencies Agile Learning & Digital Agility Transparent Communication Constructive Challenge/Design Thinking & Innovation Data-informed decision making Resilience Under Uncertainty Strategic Decision Making

Requirements

Managing staff and line responsibilities
Managing large-scale software and application services
Service delivery, support and excellence
Program/Project management with experience managing multiple projects for budgets, resources, schedules and quality
General technical background
Understanding of integration and how different applications talk to each other
Process and service orientation
Business processes

Responsibilities

Oversee the planning and execution of software and applications
Manage an internal team and partner with external suppliers
Find and deploy the right software and application solutions for the future
Support programs to implement regional and global software and application strategies
Offer input to financial planning and controls for software and applications on a regional and global level
Collaborate with management and follow-up on requisitions, purchase orders, invoices, and payments
Explore opportunities to leverage scale and drive savings
Ensure that support service level objectives and key performance indicators are accomplished
Provide thought leadership to shape regional solution strategies aligned with global digital architecture
Drive fit-gap assessments and influence global Core Model evolution through regional insights
Own regional MDS plans, execution, and delivery metrics
Lead end-to-end testing, cutover, and hypercare in coordination with business and vendor partners
Manage risk analysis and escalation protocols
Act as a trusted MDS advisor to regional business leads
Support the BRD creation and validation process to ensure clarity and completeness
Deliver executive-level reporting on KPIs, risks, and adoption metrics
Co-develop change management strategies to ensure user adoption and process readiness
Lead upskilling and retention of critical MDS resources in-region
Support contingency planning and operational continuity
Ensure that MDS investments yield measurable business value in cost, efficiency, and competitive advantage
Support agile delivery models (e.g., sprint sign-offs, tech gates)