EOC Operator

Leidos•Washington, DC

1d•$59,150 - $106,925•Onsite

About The Position

This position will monitor all Chemical, Biological, Radiological, Nuclear and Explosive (CBRNE) network activity in a government Emergency Operations Center (EOC). Candidate will be responsible for resolving technical problems and answering queries by telephone in support of internal and/or outside customer computer hardware, software, and network devices. May route calls to technical specialists. Candidate will be responsible for performing a wide variety of nonstandard complex tasks using advanced techniques and requiring knowledge of CBRNE disciplines. Maintains policies and procedures for specific emergency response, continuity planning and disaster recovery operations. Maintain a working knowledge and understanding of the technology used in supporting the EOC and response procedures. Candidate must understand daily, monthly, and annual job duties/training requirements may change as the needs of the customer change. Candidate must pass an annual EOC assessment and maintain customer approval to work independently. Candidate must be able to follow written and oral instructions regarding operational procedures in an EOC environment and carry out tasks with minimal supervision and oversight. Demonstrate the ability to perform all duties in a tactful and professional manner during high stress emergency situations; clear communication and technical writing skills, proficient in Microsoft Windows Operating Systems, Microsoft applications suite and web-based application environments. Candidate must demonstrate the ability to manage information between multiple organizations over numerous communications vectors such as phone lines, software interfaces and web-based tools during emergency operations. Candidate must be able to combine communication and problem-solving skills when dealing with representatives from various organizations and information sources during emergent and non-emergent conditions.

Requirements

Active SECRET security clearance. TOP SECRET preferred.
Three (3) or more years of experience in an EOC, command post environment, CBRNE environment, crisis management center, or public safety answering point.
Must be able to work a flexible schedule outside of the standard 9:00 a.m. – 5:00 p.m. hours when the workload dictates doing so.
Demonstrate ability to effectively prioritize and execute tasks appropriately and efficiently in a high-pressure environment.
Ability to communicate and interact with technical staff at all levels verbally and in writing in a team-based environment.
Ability to quickly learn and assimilate specific customized software tools and products in support of the emergency operations center, including the following categories of tools: Geographical Information System (GIS), video camera displays, emergency notification systems, device-specific displays, atmospheric plume models and displays, and building architectural displays.
Proficient in Microsoft Windows Operating Systems, Microsoft applications suite and web-based application environments.

Nice To Haves

6 years of emergency services or CBRNE experience, or 2 years of experience with a relevant bachelor’s degree (STEM, Homeland Security, Emergency Management).
HAZWOPER training and/or certification.
Experience with decision support software and/or network management software.
NIMS ICS300 & ICS400 certifications or FEMA Basic Academy.

Responsibilities

Monitor all Chemical, Biological, Radiological, Nuclear and Explosive (CBRNE) network activity in a government Emergency Operations Center (EOC).
Resolve technical problems and answer queries by telephone in support of internal and/or outside customer computer hardware, software, and network devices.
Route calls to technical specialists.
Perform a wide variety of nonstandard complex tasks using advanced techniques and requiring knowledge of CBRNE disciplines.
Maintain policies and procedures for specific emergency response, continuity planning and disaster recovery operations.
Maintain a working knowledge and understanding of the technology used in supporting the EOC and response procedures.
Follow written and oral instructions regarding operational procedures in an EOC environment and carry out tasks with minimal supervision and oversight.
Perform all duties in a tactful and professional manner during high stress emergency situations.
Manage information between multiple organizations over numerous communications vectors such as phone lines, software interfaces and web-based tools during emergency operations.
Combine communication and problem-solving skills when dealing with representatives from various organizations and information sources during emergent and non-emergent conditions.