Environmental Services Supervisor - 40hrs/Evening Shift

Mass General Brigham•Northampton, MA

1d•$63,856 - $92,976•Onsite

About The Position

The Environmental Services Supervisor is responsible for providing leadership and guidance to staff to ensure high standards of cleanliness and customer satisfaction are achieved, exceeded, and maintained. This position reports to the Director, Support Services and operates within established organizational and departmental policies and procedures. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Requirements

High school diploma or equivalent required
Minimum of two (2) years supervisory experience required
Experience working with the cleaning equipment and chemicals used in hospitals and healthcare centers
Demonstrated attention to detail required
High-quality customer service skills required
Demonstrated excellent written and oral communication skills required
Proficiency in Windows based software including Office, Word, Excel, PowerPoint, and Outlook required

Nice To Haves

5-7 years preferred experience working with the cleaning equipment and chemicals used in hospitals and healthcare centers

Responsibilities

Have full knowledge of all housekeeping tasks.
Consistently accomplish departmental objectives.
Orient, train, assign, schedule, coach, counsel, and discipline employees.
Provide orientation training to new staff on department-specific competencies and duties, as well as re-training as necessary.
Provide oversight of the cleaning contracts for all off-site locations.
Promote housekeeping quality initiatives by conducting inspections, customer interviews, and proactively scheduling project work.
Maintain a safe, secure, and healthy work environment by following and enforcing standards, policies, procedures, and regulations.
Track cleaning supplies; ensure equipment is clean and in good working order.
Act with ethics and integrity.
Maintain clear and open communication with all departments throughout the facility.
Identify best practices to generate new and innovative ideas to improve service and/or reduce costs.
Maintain established hospital and departmental policies and procedures, objectives, confidentiality, quality improvement program, compliance, safety, infection control and environmental standards.
Maintain professional growth and development through attendance at seminars, workshops, conferences or in-services, professional affiliations or journals to stay abreast of current trends in field of expertise.
Meet annual competency and retraining requirements.
Ensure staff meets annual competency and retraining requirements.
Attend meetings as required.
Regular and reliable job attendance is an essential job function.
Perform other functions/duties as requested.