H5030 ENVIRONMENTAL SERVICES SUPERVISOR

Inn of the Mountain Gods Resort and Casino • Mescalero, NM

2d • Onsite

About The Position

Supervises personnel assigned to areas of responsibility, schedules meal and rest breaks. Ensures that tasks are performed to Hotel standards. Responsible for overseeing daily cleanliness and the upkeep is performed by team members.

Requirements

• Meets IMGR&C Values that are reflected in the letters A-P-A-C-H-E, Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm.
• Approaches all activities with enthusiasm and encourages enthusiasm from others.
• Chooses a positive approach in all situations.
• Treats others with respect in all situations.
• Works in collaboration with other Team Members to achieve event goals, exemplifies teamwork.
• High School Diploma or general education degree (GED); or six months to one year job-related experience and/or training; or equivalent combination of education and experience may be substituted.
• Mescalero Apache Tribal preference; bicultural experience preferred.
• Ability to explain and demonstrate Hospitality Behaviors and Performance Standards.
• Ability to understand where to get the information needed to complete tasks to standard.
• Ability to explain and demonstrate technical skills used to complete tasks to standard.
• Ability to explain or demonstrate the behavioral values or standards needed to complete tasks to standard.
• Ability to understand how to take ownership of problems and solve them when solutions may not be available.
• Ability to explain how to request help from others when needed to complete task or goal.
• Complete knowledge and ability to tell others of IMGR&C products and services.
• Ability to provide guests with directions or other venue information.
• Ability to act upon all comments/complaints in a prompt, professional and friendly manner.
• Ability to respond to obstacles; find new ways to reach desired end results.
• Ability to act and take charge in absence of guidance to respond to guest or internal customer needs.
• Ability to respond to change by quickly applying talent and skills in a positive way to succeed.
• Ability to support achievement of Quality Goal; “Do it right the first time.”
• Ability to act to protect and preserve property of IMGR&C.
• Ability to make suggestions to improve performance.
• Ability to meet IMGR&C standards (Mission, Values, Hospitality Behaviors, Customer Recovery Skills).
• Ability to approach all activities with enthusiasm and encourage enthusiasm from others.
• Ability to choose a positive approach in all situations.
• Ability to respect individuality of others; continue to communicate in order to work together.
• Ability to speak positively about guests, other team members and our business in all situations on and off property.
• Ability to treat others with respect in all situations.
• Ability to serve others.
• Ability to identify and communicate needs of guests and others.
• Ability to take quick action to serve others in a way that meets/exceeds their needs.
• Ability to identify ways to improve individual or team’s service to others.
• Ability to provide service outside job responsibilities if needed to help resort succeed.
• Ability to take ownership of guest problem(s) until it is solved.
• Ability to meet IMGR&C Appearance standards.
• Ability to professionally support IMGR&C reputation and image in all situations, on and off property.
• Ability to meet IMG&C policy for attendance.
• Ability to inform supervisor of future absence as far in advance as possible.
• Ability to provide information others need to succeed, in time for them to use it.
• Ability to share with next shift the information needed for them to succeed.
• Ability to listen to others without interruption; act on their feedback when possible.
• Ability to ask questions to better understand expectations of others.
• Ability to report all guest complaints and compliments to Supervisor or Manager.
• Ability to report all situations to Supervisor or Manager where resort grounds or equipment do not meet IMGR&C standards.
• Ability to put success of team ahead of personal success.
• Ability to help other team members succeed without being asked.
• Ability to take action to resolve conflict between individuals.
• Ability to help other departments achieve success.
• Ability to report ideas to increase team success and guest satisfaction to Supervisor or Manager.
• Ability to do whatever is necessary to help department and resort success.
• Ability to contribute ideas that support progress and success at shift, team and departmental meetings.

Nice To Haves

• Mescalero Apache Tribal preference; bicultural experience preferred.

Responsibilities

• Ensures all work done by Public Space Attendants and house persons is done to standards
• Makes sure all Public Space team members work is done in the scheduled time
• Checks all Public Space areas
• Keeps in contact with housekeeping office for updates on events happening
• Checks housekeepers closets for adequate supplies for the day (Pro Host system)
• Checks Public Space closets at the end of the shift to ensure that they are clean
• Reports to executive housekeeper or assistant any maintenance issues in the public area or work area
• Assists in other duties as requested
• Adheres to regulatory, departmental and casino policies and

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED