Environmental Services Representative

Houston Methodist•Katy, TX

About The Position

The Environmental Services Representative maintains environmental and infection control standards within established policies and procedures. The role performs general cleaning tasks in assigned areas to provide a safe and attractive environment for patients, guests, and staff in accordance with department standards. This position is at Houston Methodist Continuing Care Hospital, a long-term acute care hospital serving the Greater Houston area.

Requirements

High school diploma or equivalent education preferred.
One year of experience preferred.
Demonstrated skills and competencies necessary to safely perform assigned work, as assessed through ongoing skills and competency assessments and performance evaluations.
Sufficient English speaking, reading, and writing proficiency to perform essential job functions, particularly those affecting patient or employee safety and security.
Ability to communicate effectively with patients, physicians, family members, and coworkers using a customer-service focus and positive language.
Ability to access information in the department and hospital system as appropriate.
Ability to multitask, complete work within designated time frames, and perform duties accurately and efficiently with minimal supervision.
Ability to use housekeeping equipment and chemicals efficiently and safely.

Nice To Haves

High school diploma or equivalent education.
One year of experience.

Responsibilities

Interact positively and professionally with patients, family members, and staff; participate in meetings and huddles and contribute to a positive, team-focused work environment.
Respond promptly and positively to requests for directions or information from patients, staff, and visitors, and complete assignments to create an environment conducive to healing.
Perform room cleaning processes efficiently to support timely patient admissions.
Follow department room-cleaning and discharge-inspection processes, as appropriate, to meet or exceed HCAHPS cleanliness scores.
Meet discharge, daily room-cleaning, and assigned-area turnaround times, as appropriate.
During discharge activity, track and log equipment safety and repair needs and notify appropriate management.
Follow policies, procedures, and safety rules; observe infection-control precautions and comply with OSHA standards.
Communicate and document facility- or patient-related issues to management, as appropriate, and correct minor safety hazards.
Use and store chemicals, paper goods, supplies, and equipment appropriately.
Manage time and prioritize daily tasks to minimize incidental overtime.
Take responsibility for professional growth, participate in continuing education and in-service programs, and contribute ideas to improve department processes.