Environmental Services Manager
About The Position
Mercy Ridge is seeking an Environmental Services Manager who is ready to lead — not just supervise. This is a hands-on, high-visibility leadership role at the center of our hospitality culture, supporting a talented team of 25+ housekeeping, laundry, and floor-care professionals who take pride in the spaces they care for every day. The EVS Manager serves as the operational backbone of the department — translating our hospitality vision into daily action. Mercy Ridge is actively launching two transformational initiatives that the EVS Manager will help lead: Unreasonable Hospitality Housekeeping Room Service and Daily Assisted Living Cleaning. This role is for a hospitality-minded professional who thrives on leading people, building systems, and delivering an impeccable environment for a community of seniors.
Requirements
- Minimum 3–5 years of housekeeping / EVS experience, with at least 2 years in a supervisory role in a senior living, hotel/resort, or healthcare environment.
- A genuine passion for working with seniors and delivering hospitality, not just housekeeping.
- Strong working knowledge of cleaning chemicals, equipment, and infection control procedures.
- Demonstrated ability to lead, motivate, and develop a diverse team.
- Excellent communication skills — you keep your team informed, your director in the loop, and residents delighted.
- Comfort operating in a structured, detail-oriented environment where standards matter and inspections are routine.
- Proficient in computer operating systems, Microsoft Word and Excel
Nice To Haves
- Bilingual (English/Spanish) is a plus given the composition of our team.
- Familiarity with LEED operations, Green Seal standards, or sustainable cleaning practices is highly desirable.
Responsibilities
- Oversee day-to-day scheduling, assignments, and workflow for housekeeping, laundry, and floor-care staff across all campus buildings and neighborhoods.
- Provide hands-on training in advanced cleaning techniques, chemical handling, equipment operation, and infection control — coaching to our Unreasonable Hospitality standard.
- Support hiring, onboarding, performance management, and attendance tracking in partnership with the Director.
- Foster a team culture grounded in accountability, recognition, and genuine care for residents.
- Conduct regular inspections of resident apartments, common areas, corridors, dining venues, ancillary spaces, and outdoor environments.
- Coordinate resident move-ins, move-outs, annual apartment deep cleans, and special project scheduling, responding to resident requests promptly and graciously.
- Ensure compliance with infection control protocols, LEED sustainability practices, and all applicable federal, state, and local standards.
- Champion Mercy Ridge’s Green Seal 42 and LEED Gold environmental standards in all product selection, chemical use, and operational practices.
- Maintain inventory of housekeeping supplies, chemicals, and equipment; coordinate monthly ordering within budgetary guidelines and sustainability goals.
- Coordinate with the Director of Facilities and Grounds on equipment repairs, capital needs, and building maintenance priorities.
- Serve as Acting Director in the Director’s absence, providing continuity of leadership for the full department.
Benefits
- Health & Dental (single and family coverage)
- FSA- Flexible Spending Account
- Group Term Life Insurance paid by Mercy Ridge
- 401(k) plan with company match (must be 21 years or older and employed 6 months to participate)
- AFLAC options for Voluntary benefits such as Short Term Disability
- Legal Resources
- Long Term Care with Life Insurance Rider
- PTO time – this includes sick (MHWFA), vacation and personal time
- Holiday Pay – Six observed Holidays. In addition, birthday holiday and one multicultural holiday in a calendar year.
- Tuition Reimbursement, wellness credit, employee referral incentive
- Employee Assistance Program
- One complimentary meal provided during shift (valued at $15)
- Employee Recognition Incentive Program & Appreciation events: birthday movie tickets, turkey at thanksgiving
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
