Environmental Services Dispatcher
About The Position
This role coordinates and processes the dispatching of Environmental Services (EVS) by receiving calls, pages, emails, and online requests. The dispatcher manages the EVS EPIC discharge flow and delegates tasks to meet the needs of inpatient nursing, Emergency Department, Operating Room, and Patient Access. They record, monitor, update, and coordinate incoming requests for the EVS team, including urgent and non-priority service requests and projects. The position requires an understanding of EVS processes, procedures, and the time needed for assistants and technicians to complete services, as well as knowledge of the facility layout and work flows to maximize productivity. The dispatcher follows up on requests to ensure completion, communicates with the supervisor regarding complex requests, and completes required forms and documentation.
Requirements
- Ability to follow and understand oral and written instructions and communicate with others.
- Ability to set priorities, be aware of and follow department policies and procedures in all situations.
- Ability to effectively use Epic, Excel, and Word programs.
- Excellent customer service skills including communication by phone.
- Knowledge of EVS responsibilities and work flows.
- High School Graduate.
- Typically requires 3 years of experience in hospital Environmental Services at an assistant or tech level.
Responsibilities
- Coordinates and processes the dispatching of EVS services by receiving calls, pages, emails, and online requests.
- Manages EVS EPIC discharge flow and delegates tasks necessary to meet inpatient nursing, Emergency Department, Operating Room and Patient Access needs.
- Records, monitors, updates and coordinates the incoming requests for the EVS team including stat/urgent requests, non-priority service requests and projects.
- Understands EVS processes, procedures, and length of time needed for assistants and technicians to complete services.
- Understands the facility layout and work flows to maximize productivity and work throughput.
- Follows up with requests to ensure completion, as needed.
- Communicates with supervisor regarding complex service requests.
- Completes required forms and documentation, and maintains files, binders, call logs and other documents as required.
Benefits
- Comprehensive suite of Total Rewards
- Benefits and well-being programs
- Competitive compensation
- Generous retirement offerings
- Programs that invest in your career development
- Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
- Premium pay such as shift, on call, and more based on a teammate's job
- Incentive pay for select positions
- Opportunity for annual increases based on performance
- Paid Time Off programs
- Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Family benefits such as adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
