Environment specialist/ Customer Service

Michaels Stores•North Riverside, IL

1d•Onsite

About The Position

This role is responsible for maintaining a high standard of store cleanliness and overall appearance, ensuring a positive brand experience for customers. The position involves delivering friendly customer service, assisting customers with their shopping needs, and performing various cleaning and maintenance tasks to ensure a clean and safe environment for both customers and staff. Additionally, the role may involve customer checkout, promoting loyalty programs, assisting with online order fulfillment, participating in inventory processes, and supporting safety and loss prevention initiatives.

Requirements

Retail and/or cleaning experience preferred.
Ability to remain standing for long periods of time.
Ability to move throughout the store.
Regular bending, lifting, carrying, reaching and stretching.
Lifting heavy boxes and accessing high shelves by ladder or similar equipment.
Use of standard commercial cleaners and chemicals from cleaning supplies.
Must be at least sixteen (16) years or older.

Responsibilities

Maintain store cleanliness and recovery standards.
Deliver friendly customer service and assist customers with shopping.
Collect and dispose of trash following approved procedures.
Dust and damp mop floors following approved procedures.
Move equipment and products for proper cleaning and return products to correct placement.
Clean assigned areas using assigned materials and equipment.
Mix water and detergents to prepare cleaning solutions.
Deep clean key areas of the store including bathrooms, breakrooms, and entryways.
Keep cleaning equipment neat and orderly and notify supervisor of supply needs.
Seek out areas requiring cleaning and take initiative to complete tasks.
Complete all tasks assigned by supervisor.
Perform tasks in accordance with federal, state, and county guidelines.
Maintain positive and respectful interactions with team members and customers.
Project a positive image and serve as a role model.
Provide a fast and friendly check-out experience and execute cash handling.
Engage customers on benefits of Rewards program and Private Label Credit Cards and complete enrollments.
Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship from Store (SFS).
Participate in truck un-load, stocking, and planogram (POGs) processes.
Support shrink and safety programs.
Adhere to Standard Operating Procedures (SOPs) and Company programs.
Execute Company policies and standards.