Entry Level Tax Preparer

Jackson Hewitt • Antioch, TN

6d

About The Position

As a Seasonal Entry Level Tax Preparer at Jackson Hewitt, you will help clients understand tax rules and processes by providing customer service and tax guidance. You will conduct face-to-face tax interviews, prepare accurate returns and related forms, and complete electronic filing with the IRS and state agencies. The role also includes providing IRS audit support, answering client questions and calls, offering future tax-planning information, processing payments, and contributing to client retention and business growth. Flexible scheduling is available, including day or night shifts and weekday or weekend work; full-time or part-time schedules may be available.

Requirements

• PTIN certification is required.
• Passion for providing extraordinary customer service.
• Excellent communication and interpersonal skills.
• Experience working in a fast-paced environment.
• Basic knowledge of computer functions.

Nice To Haves

• Sales and/or marketing experience.
• Bilingual ability; bilingual candidates are highly encouraged to apply.

Responsibilities

• Conduct face-to-face tax interviews with clients.
• Explain tax requirements and prepare complete, accurate tax returns, including multiyear, multistate, and year-end tax forms.
• Complete e-filing, provide printed copies of returns for client review, and submit signed forms to the IRS and state agencies.
• Provide clients with IRS audit support.
• Complete tax forms in accordance with company policies, legislation, and regulations.
• Collect and process client payments and ensure timely deposits.
• Generate business growth, increase client retention, and offer additional products and services.
• Participate in marketing and business-generation efforts.
• Provide taxpayers with information and advice to help ensure correct tax-form completion.
• Answer client calls through the national call center routing system.
• Answer client questions and provide future tax-planning information.
• Resolve client complaints or refer them to a supervisor when appropriate.
• Support office priorities through teamwork and collaboration.

Benefits

• Free tax training.
• Continuing education for tax preparers.
• Flexible scheduling.
• Various rewards.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed