Entry Level Tax Preparer
About The Position
As a Seasonal Entry Level Tax Preparer at Jackson Hewitt, you will guide clients through tax codes, rules, and processes while providing expert customer service and tax knowledge. You will conduct face-to-face tax interviews, prepare and complete accurate tax returns and related forms, explain tax matters, and help clients with multiyear, multistate, and year-end tax forms. The role also includes e-filing returns with the IRS and state agencies, providing printed copies for client review, and offering IRS audit support and future tax-planning guidance. The position offers flexible scheduling, including day or night shifts and weekdays or weekends, and may be full-time or part-time. Compensation is $12.00 per hour. Free tax training and continuing education are available.
Requirements
- PTIN certification is required.
- Passion for providing extraordinary customer service.
- Excellent communication and interpersonal skills.
- Experience working in a fast-paced environment.
- Basic knowledge of computer functions.
Nice To Haves
- Sales and/or marketing experience.
- Bilingual candidates are highly encouraged to apply.
Responsibilities
- Conduct face-to-face tax interviews with clients.
- Prepare complete and accurate tax returns, including multiyear, multistate, and year-end tax forms.
- Explain tax-related matters and furnish taxpayers with information and advice to support correct form completion.
- Complete e-filing, provide printed return copies for client review, and e-file forms with the IRS and state agencies.
- Provide clients with IRS audit support and answer questions, including providing future tax-planning guidance.
- Complete tax forms in accordance with company policies and applicable legislation and regulations.
- Generate business growth, increase client retention, and offer additional products and services.
- Collect and process client payments and ensure timely deposits.
- Participate in marketing and business-generation efforts.
- Answer client calls through the national call center routing system.
- Resolve client complaints or refer situations to a supervisor as appropriate.
- Support office priorities through teamwork and collaboration.
Benefits
- Free tax training.
- Continuing education for tax preparers.
- Flexible scheduling.
- Various rewards.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
