Entry Level Tax Preparer

Jackson Hewitt • Hendersonville, TN

15d

About The Position

Jackson Hewitt tax preparers guide clients through tax codes, rules, and processes by providing tax knowledge and customer service. This seasonal role involves interviewing clients, preparing accurate tax returns and related forms, explaining tax matters, and offering IRS audit support. Preparers also assist with electronic filing, client payments, business growth, and office priorities. Flexible scheduling is available, including day or night shifts and weekdays or weekends; the posting indicates full-time or part-time options.

Requirements

• PTIN certification is required.
• Passion for providing extraordinary customer service.
• Excellent communication and interpersonal skills.
• Experience working in a fast-paced environment.
• Basic knowledge of computer functions.

Nice To Haves

• Sales and/or marketing experience.
• Bilingual ability; bilingual candidates are highly encouraged to apply.

Responsibilities

• Conduct face-to-face tax interviews with clients.
• Explain, prepare, and complete accurate tax-related forms, including multiyear, multistate, and year-end forms.
• Prepare complete and accurate tax returns.
• Complete e-filing, provide printed returns for client review, and submit signed forms electronically to the IRS and state agencies.
• Provide clients with IRS audit support.
• Complete tax forms in accordance with company policies and applicable legislation and regulations.
• Collect and process client payments and ensure timely deposits.
• Support business growth, client retention, and the offering of additional products and services.
• Participate in marketing and business-generation efforts.
• Provide taxpayers with information and advice to help ensure correct tax form completion.
• Answer client calls through the national call center routing system.
• Answer client questions and provide future tax planning.
• Resolve client complaints or refer situations to a supervisor when appropriate.
• Support office priorities through teamwork and collaboration.

Benefits

• Free tax training and continuing education for tax preparers.
• Flexible scheduling.
• Various rewards.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed