Entry-Level Systems Administrator - Fully Cleared
About The Position
At Intelliforce, we support missions where reliability, trust, and secure access are non-negotiable. As part of our Multi-Factor Authentication Help Desk team, you’ll play a direct role in protecting national security systems by ensuring users can securely access the networks they depend on every day. This role sits at the intersection of identity management, customer support, and operational security, and it’s a great entry point into high-side systems administration within a mission-focused environment. You’ll work alongside experienced technical teams while building foundational skills that align with Intelliforce’s core competencies in systems engineering, cybersecurity, and secure IT operations. Schedule and Work Details Location: Government or Contractor facility in the Ft. Meade, MD area Schedule: 40 hours per week, normal day-shift hours Clearance: Active Top Secret Clearance with Full Scope Polygraph required Telework: Not available Here’s What Your Day-to-Day Might Include You’ll support the MFA Help Desk by issuing, maintaining, and tracking authentication tokens across multiple networks. Your work will focus on accuracy, accountability, and customer interaction, ensuring users receive timely support while maintaining strict security standards.
Requirements
- Clearance: Active Top Secret Clearance with Full Scope Polygraph required
- Citizenship: Must be a U.S. Citizen
- Three (3) years of relevant experience
- Bachelor’s degree in a technical discipline from an accredited college or university
- Four (4) additional years of relevant experience may be substituted for a bachelor’s degree, for a total of seven (7) years of experience
- Experience working in a customer service-oriented technical environment
- Ability to triage issues independently and prioritize workload
- Strong organizational and time-management skills
- Ability to follow established processes and meet deadlines with minimal supervision
- Experience maintaining logs, metrics, or ticketing systems
- Familiarity with basic troubleshooting concepts in secure IT environments
Nice To Haves
- Experience supporting Windows operating systems
- Understanding of computer security principles and access control
- Experience with scripting or automation tools
- Familiarity with documentation standards and SOP maintenance
Responsibilities
- Issue, collect, and manage RSA tokens across distribution sites
- Perform basic troubleshooting for MFA and token-related issues
- Gather and document technical details for escalation to higher-tier support
- Maintain accurate logs, metrics, and reports related to token distribution
- Interact directly with technical teams to communicate issues clearly and professionally
- Write and maintain standard operating procedures and technical documentation
- Contribute to internal knowledge articles and process documentation
Benefits
- Ample PTO to rest and recharge—plus all federal holidays and your birthday off, just because.
- Multiple medical plan options, including ones with zero deductible or premium for employees.
- Generous 401(k) with immediate vesting—because your future matters now.
- Exciting bonus opportunities, from profit sharing to quarterly awards and President’s Club recognition.
- A culture of collaboration, connection, and fun, with regular team activities that go beyond the work.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
11-50 employees
