Cleared Systems Administrator (OCONUS - Iraq)

Totally Joined For Achieving Collaborative Techniques•Washington, DC

About The Position

TJFACT is seeking a System Administrator – Information Management Specialist to support our DOS DT (Diplomatic Technology) IT team in Baghdad and Erbil, Iraq. The Systems Administrator provides expert-level support for unclassified and classified systems. Generally responsible for all aspects of an enterprise network including mobile devices (mobile phones, tablets, and laptops), workstations, servers, network switches, routers, encryptors, cabling, and microwave dishes. The Systems Administrator travels to off-site locations as needed to support special projects or cover staffing gaps. Specific responsibilities may vary by location.

Requirements

Minimum Associates degree in Information Technology (IT) related field and two years’ experience in systems administration – OR – four years’ experience in systems administration is required.
Microsoft Certified Systems Administrator (MCSA Windows Server 2016), Engineer (MCSE Core Infrastructure) or equivalent may be considered in lieu of the Associates degree.
Cisco Certified Network Associate (CCNA), CompTIA Network+, or similar networking certification is required.
CompTIA Security+ certification or similar is required.
Previous Help Desk or Customer Support experience required.
Microsoft (MS) Active Directory
MS Windows Server 2012/2016/2019
MS Exchange Online
MS Systems Center Configuration Manager (SCCM) 2012
Solutions from other vendors for data management, virtualization, consolidation, performance tuning, capacity planning, and backup and recovery (NetApp, Avamar)
A high level of interpersonal skill is required to liaise between customer needs and higher tiers of internal technical support within Mission Iraq and at other Department of State locations.
Requires a highly skilled individual, versatile in administering and installing client workstations (PC), servers, and data networks.
Experience with Microsoft products including Server 2016, Exchange Online, Active Directory, Windows 10, and Office 365.
Familiarity with Linux, Splunk, NetApps, Cisco Prime, VMware, or other common off-the-shelf (COTS) applications related to system and network management.
Able to support configuration and maintenance of all DOS-approved operating systems.
Active security clearance.

Nice To Haves

CompTIA Cloud+ certification (or equivalent or higher) is desired.
CompTIA A+ certification (or equivalent or higher) is desired.

Responsibilities

Responsible for testing, installing, configuring, maintaining, optimizing and upgrading various aspects of an enterprise network, including but not limited to: Hardware (mobile devices, thin clients, workstations, servers, hubs, bridges, switches, routers and encryption devices) Software (operating systems, enterprise configuration management, and analysis) Services (wired and wireless networks, leased circuits, and extranets) to support Wide Area Networks (WAN), Metropolitan Area Networks (MAN) and Local Area Networks (LANs).
Responsible for: analyzing and defining network requirements Documenting and maintaining basic network architecture Network workload monitoring capacity and performance Diagnosing and resolving network issues Developing network backup and recovery procedures Applying and ensuring rigorous application of information security/information assurance policies, principles, and practices in the delivery of network services.
Image workstations via image server
Build images for the image server
Verify security settings, and create scripts for automation
Modify Active Directory settings and policies while ensuring security standards are maintained
Manage and build Structured Query Language (SQL) databases
Install, maintain, patch, troubleshoot, test, and document system and network hardware on the local networks
Support customer requirements for migration to and troubleshooting of cloud based applications, data, and email
Monitor network performance
Troubleshoot core switches and routers
Configure and secure new network devices
Install infrastructure as required.
issuing, repairing, and refurbishing mobile devices
fulfilling user support requests
setting up and supporting multimedia presentations
setting up and supporting audio and video conferencing.
Provide a high level of customer support for customers who need advice, assistance, and training.
Must provide on-site “smart hands” support and data gathering for remote technicians from various backgrounds that may not align with traditional IT support (Radio, Telephone, etc.).
If a major systems outage or recurring problem impacts customers, the Systems Administrator works with other DT team members to identify and troubleshoot the problem and communicate updates about likely resolution times to the Mission community.
All requests for assistance and their resulting status updates and eventual resolutions are logged by the Systems Administrator for trend analysis.
Create and maintain standard operating procedures for common systems tasks.