Entry Level Help Desk
About The Position
Client is looking for someone who is hardworking and reliable. You will be working in a fast-paced environment with something new every day. You will be working side-by-side with the current Technician's on the team. This is an entry level job opportunity. You will receive training. This is a hybrid role. Reliable transportation is required. The bulk of the day will be responding to tickets. You will be supporting users through email, chat, and in person. Expected issues: password resets in active directory, troubleshooting login issues, WiFi connectivity issues, printer support, etc.. Soft skills are very important, must be on time.
Requirements
- 6+ months of IT experience or equivalent schooling experience (CompTIA A+ certified or Computer Science Degree)
- Eagerness to learn
- Hardworking
- Reliable
- Customer Service
Responsibilities
- Responding to tickets
- Supporting users through email, chat, and in person
- Password resets in active directory
- Troubleshooting login issues
- WiFi connectivity issues
- Printer support
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
