Help Desk Technician

Systems Engineering Inc • Portland, ME

5d

About The Position

At Systems Engineering, our mission is to enable exceptional outcomes for our clients, employees, and the community.

We are currently seeking a full-time Help Desk Technician to join our highly skilled team of IT professionals. Our Help Desk plays a pivotal role in enhancing the client experience and delivering our Managed IT Services. The team provides end-user technical support for software, hardware, and network issues via telephone and email requests.

We are looking for a client-focused problem-solver who thrives on delivering high quality and timely technical solutions through effective troubleshooting and triage.

Requirements

• 2+ years in a high-volume service Help Desk environment with demonstrated troubleshooting skills.
• Proficiency in communicating with both technical and non-technical stakeholders via phone and email.
• Ability to solve problems across user technology platforms, including operating systems, productivity software, and cloud services.
• Familiarity with a range of technologies, including email systems, virtualization, network infrastructure, data replication, backup solutions, and remote access tools.
• Strong attention to detail, with the ability to think critically and analytically when researching problems and identifying potential solutions.
• Strong prioritization and organizational skills, with the ability to manage multiple tasks and projects effectively.
• A passion for new technology and a commitment to continuous learning.

Responsibilities

• Provide frontline technical support to clients, identifying, troubleshooting, and resolving technology challenges.
• Coordinate with client teams, as well as technology vendors, to support new and existing technology solutions.
• Continuously learn, share knowledge, and implement improvements and automation for efficient client support.
• Assist in delivering client training on new software and technologies.
• Update and maintain client documentation accurately.
• Adhere to strict confidentiality policies with respect to client information being accessed, processed, or stored.

Benefits

• Employer 401(k) matching contributions.
• Short-Term Incentive Plan (STIP) tied to individual and company performance.
• Comprehensive medical, dental, life, and disability insurance.
• Paid Time Off starting with 17 days PTO, nine paid holidays, two weeks paid parental leave, and paid volunteer time.
• Engaging wellness programs including health coaching, fitness facilities, and company-sponsored events.
• Career mobility, professional development, and training opportunities.
• Business casual work attire and a dynamic, fun, and active community culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed