Help Desk Technician

Road Runner Sports•Columbus, OH

8d•$19

About The Position

Join Road Runner Sports as our next Help Desk Technician . In this role, you will provide first-line technical support to our retail stores, Support Center Team Members, and Distribution Centers. The Help Desk Technician will be responsible for troubleshooting hardware, software, and network issues while ensuring minimal disruption to retail operations and delivering a positive user experience. About us Road Runner Sports is proud to have been recognized as the 2023 Footwear Retailer of the Year by Footwear Magazine. Founded in a San Diego garage over 42 years ago . Road Runner Sports has 50 plus stores across the country, and we are growing! Our Values, Mission & Purpose (we call them Our 6 Pillars ) are Be Different, Bring the WOW, Build Something Great Together, Get Moving, Stay Active, and Live Healthy.

Requirements

1–2 years of experience in IT help desk, technical support, or similar role (retail industry experience preferred).
Basic knowledge of Windows and macOS operating systems, Microsoft 365, and common retail applications.
Familiarity with networking fundamentals (Wi-Fi troubleshooting, VPN, basic connectivity issues).
Strong communication and customer service skills with the ability to explain technical concepts in simple terms.
Ability to multitask and prioritize in a fast-paced retail environment.
High school diploma or equivalent required; IT certifications (CompTIA A+, Network+, Microsoft) are a plus.

Nice To Haves

retail industry experience preferred
IT certifications (CompTIA A+, Network+, Microsoft) are a plus

Responsibilities

Serve as the first point of contact for all IT support requests from our retail stores, distribution centers, and corporate offices.
Respond to and resolve incidents via phone, email, chat, and ticketing system in a timely manner.
Troubleshoot POS (point-of-sale) systems, payment devices, printers, handheld scanners, and store back-office systems.
Support end-user hardware, including laptops, desktops, mobile devices, and peripherals.
Provide basic troubleshooting for retail applications (inventory, merchandising, and store management systems).
Escalate complex issues to higher-level support or specialized teams when necessary.
Document all support activities, resolutions, and follow-ups in the help desk system.
Assist with user account setup, password resets, and access permissions following company security policies.
Educate users on IT policies, security best practices, and basic troubleshooting techniques.
Participate in on-call rotation and provide after-hours support during peak retail periods.