IT Help Desk (Level 1)
About The Position
New Hampshire Mutual Bancorp (NHMB) is seeking an IT Help Desk (Level 1) professional. The incumbent provides support services for all of NHMB, including our affiliates, The Merrimack, MVSB, Savings Bank of Walpole (SBW), and NHTrust. This position offers a hybrid work schedule based in New Hampshire. The successful applicant will have working knowledge of network systems and the ability to collaborate across all functional groups and employee levels. In this role, you will work closely with our Information Technology team and our internal customers to provide assistance in navigating system related issues. We offer a competitive salary along with a comprehensive benefit package including but not limited to, medical, dental, vision, 401K (with Company match), paid time off, paid parental leave, tuition reimbursement, professional development and the opportunity to work with a great team! Salary negotiable based on level of experience IT Help Desk: $22.00 - $26.00
Requirements
- High School Diploma or GED
- One to Two years of PC, network, and accessory systems or related work experience, and/or an equivalent combination or education and work experience
- Current working knowledge of personal computer technologies, software, and network components used within secure, highly regulated business environments
- Ability to communicate technical concepts to non-technical customers
- Must be commutable to a New Hampshire based branch/office to attend to business needs as needed
Responsibilities
- Responsible for maintaining accurate tracking of helpdesk calls relating to PCs, Core, and Telephone hardware and software
- Provides prompt response to user inquiries through helpdesk, track-it, or scheduled work orders
- Responsible for onboarding new employees and coordinates with IT team members to complete onboarding experience
- Facilitates incident resolution of all personal computer hardware and software as well as phone system equipment as it relates to helpdesk calls
Benefits
- medical
- dental
- vision
- 401K (with Company match)
- paid time off
- paid parental leave
- tuition reimbursement
- professional development
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
