Montgomery Help Desk

Edu-Tech Academic Solutions • West Vincent Township, PA

1d

About The Position

Edu-Tech Academic Solutions is seeking a proactive, hands-on IT Systems & Support Manager for a partner PK-8 independent school. This role serves as the primary point of contact for all technology-related issues, ensuring the stable and secure operation of the school's infrastructure while providing exceptional support to students, faculty, and staff. The ideal candidate balances daily technical troubleshooting with long-term strategic planning to support the school's educational mission.

Requirements

• Bachelor's degree in IT, Computer Science, or a related field; equivalent professional experience and certifications also considered.
• 3-5 years of technical support experience, preferably in a K-12 educational environment.
• 2+ years of experience in network administration or systems management.
• Expertise in ChromeOS, Windows, and macOS.
• Knowledge of network technologies (TCP/IP, VLANs, Wi-Fi) and cloud suites (Google Workspace/M365).
• Excellent communication skills with the patience to assist users of all skill levels.
• Ability to sit, stand, and walk throughout the school campus for extended periods.
• Must be able to lift and move equipment up to 40 pounds.
• Ability to crawl, kneel, and climb ladders to install or repair cabling and equipment.

Nice To Haves

• Google Workspace Administrator certification preferred.

Responsibilities

• Tier 1 & 2 Support: Diagnose and resolve hardware (laptops, Chromebooks, iPads, printers) and software issues for all end-users in a timely manner.
• Classroom & A/V Technology: Manage and troubleshoot classroom interactive displays, projectors, event space sound systems, and video conferencing equipment.
• Ticket Management: Prioritize and document all support requests, system configurations, and troubleshooting steps via the Help Desk ticketing system.
• Infrastructure Maintenance: Assist in monitoring and maintaining the school's network (LAN, WLAN, and security) and server environments, including Windows Server and virtualization.
• Account Management: Administer user accounts and permissions across Google Workspace, Microsoft 365, and Student Information Systems (SIS).
• Cybersecurity & Data: Implement security protocols (antivirus, content filtering) and ensure regular data backups and FERPA compliance.
• Lifecycle & Inventory: Maintain an accurate inventory of all technology assets, software licenses, and warranties through MDM solutions.
• Procurement: Research and recommend cost-effective hardware and software purchases that align with the school's technology plan.
• Strategic Planning: Participate in developing the school's long-range technology plan and create clear user guides/training materials.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level