Help Desk Technician

Switch•Las Vegas, NV

13d•Hybrid

About The Position

As a Help Desk Technician at Switch, you will be part of a world-class team that operates in excellence, delivering mission-critical solutions that redefine whats possible in AI, cloud and enterprise data center needs. Your work will directly impact the future of technology and the sustainable growth of the Internet. In this role, you will provide support for Switch internal end users and maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Helpdesk. You will also be responsible for administration and internal support of the Companys PCs, printers, servers, and related equipment.

Requirements

An associate degree in related Information Technology field, or at least one year of equivalent job experience.
Certification in COMPTIA A+, COMPTIA Security+ is required
Experience administering windows domains utilizing active directory, server operating systems, performance monitoring systems, scripting/automation and windows deployment utilities as well as hands on ability with server equipment, client and operating systems.
Ability to document, update and implement system design.
A customer-focused mindset with the ability to work well in a team environment and provide quality service for the business client.
Close attention to detail.
Exceptional phone etiquette.
Technical knowledge of advanced PC diagnostics and strong familiarity with the Microsoft Windows Platform.

Responsibilities

Provide telephone or electronic 1st level technical support for the determination, resolution, or escalation of technical problems related to Windows environments and Windows applications, electronic mail, enterprise applications & databases, security issues, desktop hardware/software, server hardware/software, and production equipment related issues.
Provide helpdesk support and resolve problems to the end users satisfaction, both on site and using remote tools such as Remote Desktop or Bomgar.
Monitor and respond quickly and effectively to requests received through the IT helpdesk.
Troubleshoot problems using desktop remote control products where possible and documents all services provided.
Monitor the ticketing system for tickets assigned to the queue and process first-in first-out based on priority.
Modify configurations, utilities, software default settings, etc. for the local workstation.
Utilize and maintain the helpdesk tracking software.
Document internal procedures.
Assist with onboarding of new users.
Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment.
Install, test and configure new workstations, peripheral equipment and software.
Maintain inventory of all equipment, software and software licenses.
Manage PC setup and deployment for new employees using standard hardware, images and software.
Assign users and computers to proper groups in Active Directory.
Perform timely workstation hardware and software upgrades as required.
Create/modify user accounts within Active Directory.
Accurately communicate pertinent information to create a work environment that lends itself to the best interest of departmental personnel and customer service.
Use verbal and written communications to demonstrate a customer-focused attitude when dealing with customers.
Interact with customers of IT services with a high degree of tact and diplomacy to promote a positive image of the IT department.

Benefits

Flexibility & Remote Opportunities Whether in-office, hybrid, or fully remote, we offer the technology and support to keep teams connected and productive.
Career Stability & Growth In this expanding industry, we invest in our people, providing opportunities & advancement in a stable, growing company.
Generous Benefits Package - Switch provides comprehensive coverage for you and your family that can be tailored to fit your personal needs, and more!

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