Help Desk Administrator

BLACKBERRY • Walland, TN

8d • Onsite

About The Position

The Help Desk Administrator will support, maintain, and evaluate the computer networking and telecommunication systems. The position will install, configure, maintain, and troubleshoot desktop workstations; and assist in maintaining corporate network infrastructure, network security systems, e-mail systems, and other software packages. The position will troubleshoot guest-facing technology, as well as assist with events setting up required technology. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. To perform the essential functions of this position, regular and predictable attendance is required. Must be able to work well with other Team Members, Managers and interact with our guests. Blackberry Farm is a Relais & Châteaux property that has provided world renowned hospitality to family, friends and guests for almost 50 years. Our attention to every detail, impeccable service, unique activity offerings and outstanding cuisine have helped Blackberry Farm earn its pedigree as one of the most celebrated small luxury resorts in the world. A career at Blackberry means being surrounded by a welcoming and supportive team who strive each day toward common goals: legendary hospitality, memorable experiences and generational sustainability. From ensuring our guests have a memorable stay to providing renowned cuisine, Blackberry provides career-defining opportunities, a comprehensive benefits program, and the tools to explore and grow your career.

Requirements

• Must be able to communicate effectively with guests, managers, and team members
• Excellent communication and writing skills and a professional appearance are required
• Basic knowledge and understanding of math and Excel
• Must be able to exercise judgment and make decisions based on job knowledge and awareness of company goals
• Must be able to apply logical thinking to a wide range of intellectual or practical problems
• Must be able to stand or sit for long periods of time
• Must be able to safely operate a company vehicle or golf cart
• Must be able to work in all weather conditions

Nice To Haves

• Associate’s Degree in Information Technology is preferred but not required
• Windows desktop
• Windows server OS is desirable
• Active Directory is desirable
• Microsoft Exchange / Office 365 is desirable
• Mitel phone systems are desirable
• Micros point of sale systems are desirable
• Opera property management system is desirable
• Experience with A/V systems is desirable

Responsibilities

• Triage and dispatch help desk tickets within the help desk ticketing system
• Assist with the day-to-day operation of the computer systems and network including hardware and software support
• Assist with maintaining the corporate network (Includes implementation of new equipment in addition to the maintenance and troubleshooting of existing systems)
• Assist with maintaining the telecommunications systems. Includes installing new phones, equipment, and cabling, voicemail maintenance and general troubleshooting
• Oversee and maintain user workstations including IP phones, laptops, desktops, monitors, and printers
• Assist in managing the company’s wireless systems. Including the addition of new access points and general troubleshooting
• Assist in maintaining and improving network performance through ongoing network monitoring and analysis, performance tuning; troubleshooting network problems; escalating problems to vendors as needed
• Secures network by monitoring network access and performance; maintaining documentation
• Prepares users by designing and conducting training programs; providing reference documents and support
• Administrative tasks for IT department to include but not limited to maintaining checklists, updating documentation, and other tasks
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
• Protects organizational value by protection of confidential information
• Accomplishes organizational goals by participating in large projects, addressing guest-facing IT issues promptly, and exploring opportunities to add value to the organization through departmental accomplishments
• Follow directions of the supervisor or any member of management
• Must comply with all company policies and procedures

Benefits

• travel perks and property benefits
• tuition reimbursement
• paid time off with additional paid holidays
• health insurance and flexible spending accounts
• 401k match with profit share
• training and education

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree