Entry-Level Device Repair Technician

Gophermods•New Brighton, MN

5d•$16 - $21•Onsite

About The Position

At Gophermods, we believe every student deserves access to the technology they need to learn and grow. Founded in 2010 in Minneapolis, MN, we've built a nationwide reach by supporting schools and small to medium-sized businesses through every stage of the technology lifecycle, including device repair, refurbishment, sales, accessories, and professional services. We're a small company with a big mission, guided by three core values: setting the standard, being curious, and thriving together. Our team is innovative, fast-paced, and collaborative. We are always looking for new and better ways to tackle challenges. If you're looking for meaningful work that makes a real impact, we'd love to have you on the team. As an Entry-Level Device Repair Technician, you'll spend most of your day at the bench diagnosing, repairing, and refurbishing devices across Apple (MacBook and iPad), Chromebooks, Windows laptops, Microsoft Surface devices, and desktops. Our team works together to provide high-quality repair services for a wide range of devices for high-volume clients, so you'll need to be someone who can maintain a steady, reliable pace without sacrificing the quality of your work. Every repair follows a standard operating procedure. Every device gets a full QA check. Every workspace is kept clean and organized. We're looking for a steady, coachable technician who likes structured work, follows steps exactly, keeps parts organized, and prioritizes quality over speed, someone comfortable doing repairs most of the day with minimal supervision. Technical experience is welcome but not required. If you're a beginner IT technician or IT career starter looking for paid training, this entry-level IT role is for you. We're open to candidates from high-quality, process-based, detail-heavy backgrounds such as assembly, refurbishment/repair, quality inspection, warehouse kitting, food prep with standards, automotive basics, or electronics/PC building hobbyists. If you've used SOPs or checklists before or can explain a personal system that functions like one, you may be a great fit.

Requirements

High school diploma, GED, or equivalent
No prior professional technical experience required.
Reliable transportation to the Twin Cities warehouse location
Ability to work on-site Monday–Friday during scheduled shift hours
Strong attention to detail with the ability to follow checklists, standard operating procedures, and structured workflows consistently
Basic computer literacy (comfortable navigating operating systems, typing, and using web-based tools)

Nice To Haves

Previous experience in a repair, refurbishment, assembly, or quality inspection role
Some familiarity with computer hardware whether through prior work, coursework, self-built PCs, hobby repair, or personal tinkering
Exposure to Chromebook, Apple, or Windows device hardware

Responsibilities

Diagnose, troubleshoot, and repair Chromebooks, MacBooks, Windows laptops, iPads/tablets, Microsoft Surface devices, and desktops
Perform common repairs such as screen and battery replacements and component swaps
Complete full device refurbishment workflows including cleaning, reassembly, and final QA testing using checklists to ensure consistent, high-quality results
Accurately review customer work orders and assess reported issues to identify the correct repair path
Rotate across device types (Apple, Chromebook, Windows, Surface) as project needs shift
Follow all quality control standards, ensuring each device meets required quality checks before moving to the next stage
Maintain a steady, productive pace while consistently meeting team quality and throughput expectations
Configure, image, and prep devices with white-glove care and enterprise-level precision
Stage, organize, package, and prepare devices for delivery
Record serial numbers/asset tags, repair notes, and device status updates accurately, and use company systems for ticketing, documentation, and basic workflow tracking
Handle parts, tools, and devices responsibly
Maintain a clean, safe, and organized workspace, and collaborate with teammates to streamline repair workflows and meet evolving client needs
Communicate proactively with your team when you encounter unfamiliar issues, bottlenecks, or quality concerns
Balance competing priorities and adapt to changing project needs while maintaining quality standards

Benefits

Paid training from day one
Clear growth path (L1–L3)
Ongoing coaching and skills development
Future opportunities to pursue OEM certifications and COMPTIA Trifecta certifications
Work across platforms (Apple, Chromebook, Surface, and Windows devices)
10 days of Paid Time Off (PTO) per year
10 days of Unpaid Time Off per year
1 Floating Holiday per year
Company closed on major holidays
Employer-sponsored Health, Dental and Vision Insurance
100% Employer-paid Short-Term Disability Insurance
100% Employer-paid Long-Term Disability Insurance
401(k) Retirement Plan with 4% employer match
Parental Leave
Jury Duty Leave
Any other applicable legally required leave