Entry Level Auto Finance Representative

TEKsystems • Irving, TX

7d • $23 - $26 • Onsite

About The Position

Ready to launch your career in the auto finance industry? We’re hiring multiple entry-level representatives across three departments, and we’re looking for individuals who are eager to learn, grow, and build a long-term career. We are hiring for three roles, and candidates should be open to any of these positions: Customer Accounts Representative, Customer Care Representative, Title Associate - Customer Support. You’ll receive full training, plus opportunities to cross-train and grow.

Requirements

• Bachelor’s degree required
• 1+ year of customer service experience (call center experience is a plus)
• Excellent communication and problem-solving skills
• Fast learner with strong attention to detail
• Basic computer and data-entry skills
• Reliable, adaptable, and eager to grow
• Comfortable communicating with customers and handling detailed account information
• Able to work independently while also contributing to a team environment
• Open to being considered for Customer Accounts, Customer Care, or Title Associate based on experience and business needs

Nice To Haves

• call center experience is a plus

Responsibilities

• Make friendly, early-stage courtesy calls to customers 1–29 days past due on payments
• Help customers with payment setups, auto-pay enrollment, and account updates
• Assist with password resets or login issues
• Take inbound calls and support customers with account questions, payment options, title requests, and website/login help
• Provide customer service support through approximately 10–20 inbound and outbound calls each day with customers, dealerships, and DMV offices
• Research and resolve title-related questions and issues
• Process title documents and assist with lien perfection
• Communicate with dealerships and state DMV offices to help resolve title issues
• Escalate more complicated issues to peers or leadership when necessary
• Maintain accurate documentation and complete administrative tasks in a timely manner
• Identify recurring issues, process gaps, or trends and communicate findings to leadership
• Work independently while meeting productivity and quality expectations
• Collaborate with the team to meet departmental service goals

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level