Entry Level Account Manager- Queens/Garden City/Mineola/Hicksville/Great Neck/Hempstead, NY

Medical Diagnostic Laboratories • Great Neck, NY

23h

About The Position

Medical Diagnostic Laboratories (MDL), a member of Genesis Global Group, is a CLIA-certified clinical laboratory with multiple state licenses. It specializes in automated DNA-based molecular analysis, including PCR testing, with a broad infectious-disease test menu. MDL is expanding its sales force and seeks a high-energy, self-motivated individual to join its sales team.

The Entry Level Account Manager maintains a large base of existing MDL customers and serves as a liaison between management and customers to resolve customer issues. The role focuses on growing revenue from existing clients, developing long-term customer relationships, educating and training clients, coordinating solutions, and supporting client retention across the assigned territory.

Requirements

• 1–3 years of successful customer service experience.
• Well-developed multitasking and organizational skills, with attention to detail.
• Energy, motivation, enthusiasm, and integrity.
• Excellent written and verbal communication skills.
• Sound judgment and decision-making ability.
• Computer proficiency in MS Office, Excel, email, and internet functions.
• Ability to travel within the coverage area and occasionally nationwide.
• Ability to use hands to handle, control, or feel objects, tools, or controls; sit, stand, and walk; and drive a motor vehicle.

Nice To Haves

• Medical Assistant certification or an associate degree; a BA/BS is preferred.
• Knowledge of laboratory testing and competing products.

Responsibilities

• Grow client-base revenue by presenting new test information, upselling, and identifying new revenue sources from existing clients.
• Establish positive, long-term client relationships.
• Educate and train clients, research problems, and coordinate solutions between the laboratory and clients.
• Work with the Senior Sales Executive and Regional Manager to identify client concerns and help develop and implement client-retention strategies.
• Monitor, evaluate, and report client satisfaction levels, and recommend corrective action as needed.
• Maintain knowledge of competitors and their presence in the assigned territory.
• Travel within the coverage area and occasionally nationwide.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree