Entra ID Sr. Trainer

Planned Systems International, Inc.•, Remote

1d•Remote

About The Position

Planned Systems International (PSI) is an Enterprise IT services company who focuses on designing, building, securing, and operating cutting-edge software solutions that drive mission success and operational excellence for Federal Government organizations. We are curretnly seeking a Microsoft Entra ID Senior Trainer to train users and stakeholders on Microsoft Entra ID Business-to-Business new business system at the Department of Veterans Affairs. This Senior Trainer work with the Entra ID Team to create the training materials, manage the materials, communication the training schedules, perform the training, and document and report on the training. You will perform recurrent training, maintain a community of practice, and communicate with the Entra ID user base and stakeholders. As a member of our team, you will be responsible for updating and managing the B2B and related technology knowledge repositories in accordance with VA standards and requirements. The Department of Veterans Affairs (VA) Office of Information & Technology’s (OIT) Communication Collaboration Services (CCS) mission is to deliver high-quality, effective IT services to support veterans' healthcare by managing and maintaining enterprise systems, including Entra ID Business-to-Business (B2B), Microsoft 365 applications, Active Directory, cloud and on-premise systems, to ensure seamless and efficient point-of-care and healthcare operations. The ideal candidate will demonstrate professionalism, meticulous attention to detail, and exemplary patience. The position also encompasses managing and mentoring other Trainers and effectively collaborating with other team members to optimize training operations. This is a full-time remote position. Applicant must be a U.S. citizen or permanent resident and must be able to obtain a Public Trust. Veterans are encouraged to apply.

Requirements

Bachelor’s Degree or 8 years of additional relevant experience may be substituted for education
Ten (10) years of related work experience
Experience in developing training strategies, determining training methods, and developing training materials for presentation in various media.
Must be able to create new training strategies and presentation methods as new media or as new training methodologies become available.
Must have experience in creating training plans and materials for large complex IT organizations and missions.
Excellent verbal, written communication, and presentation skills to communicate effectively with senior government and non-government personnel
Have worked within a Team and backup/support other areas of the program as assigned
Have created professional, engaging documentation to include training materials, written, visual and web-based classes, user guides, bulletins, and other contract deliverables
Ability to develop good working relationships with customers, colleagues, and other stakeholders
Develop or modify procedures to solve moderate to complex problems within information systems
Have facilitate training, meetings, and/or elicitation sessions and record results

Nice To Haves

Experience working as a federal contractor or employee.
Experience with Microsoft Entra ID B2B

Responsibilities

Develop training materials, update user guides, prepare release bulletins
Create training strategies and presentation methods
Plan, organize and facilitate training events and lead the event/training
Learn the application(s) and train users and document the issues derived from user interface
Work closely with the Help Desk and Engineers to determine training areas needed and incorporate into training programs
Work closely with the Engineering and Release Management Teams to prepare training materials for new releases or updates
Keep training materials up to date and organized on Teams and SharePoint
Monitor and document training compliance - Track numbers of personnel trained, maintain sign in rosters, and report training compliance as required
Brief Stakeholders and Government on training status
Perform Stakeholder engagement to formulate and define training scope and objectives
Working with customers, users, and project leads in analyzing, designing, implementing, and supporting B2B requirements
Create or update project deliverables and documentation
Being an active, engaged part of the Entra ID Team presenting the users perspective
Conduct research on special topics and recommend solutions to government clients.
Work proactively and independently to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
Prepare and deliver the EMCAO program deliverables.
Work with technical experts and stakeholders to mitigate risks and resolve issues
Provide daily, weekly, monthly, and quarterly metrics as required to leadership and practice partners
Duties as assigned by your supervisor
Work after hours if needed