Entitlements Specialist-Coordinator-79534802

ICL•Long Island City, NY

12d

About The Position

Under the general supervision of the Program Director, the Entitlements Specialist-Coordinator ensures each resident obtains entitlements clearance at intake. This role coordinates the benefit application process with Social Services Case managers, carrying out assignments that include the processing, maintenance, and completion of various job tasks and responsibilities related to entitlements.

Requirements

Bachelor’s degree in social/human services or related area of service plus 2 years of relevant experience.
Understanding of the health care system.
Professional and respectful verbal and written communication skills.
Developed computer literacy (MS Word, Excel, Outlook, Teams).
Excellent organizational skills.
Ability to prepare accurate and timely documentation, reports and other written material as assigned.
Ability to secure the cooperation of and work effectively with others.
Ability to work in a team-based environment, and to conform to all applicable safety and accountability measures.
Ability to respond to inquiries or complaints, including those of a sensitive and confidential nature in a timely manner; answer email and phone queries quickly.
Ability to interact with a variety of managers, employees, insurers, regulatory agencies and clients/consumers and their families.

Responsibilities

Maintains Entitlement client case records in a timely and accurate manner.
Up-to-date filing of all incoming entitlement correspondence, inter and intra-agency documents and information documents relating to the resident’s entitlement case.
Maintains an up-to-date and accurate written record, in the Contact Notes section of the client case record, of all Entitlement interactions with residents, and with all the entitlement systems, and inter and intra-agency contacts pertaining to the resident’s entitlement case.
Utilizes the Entitlement case record as an analytical tool to be able to efficiently access entitlement information when problems arise and for other purposes, e.g., statistical surveys, departmental reports, etc., and is able to use this resource to problem solve and to present this information for supervisory review.
Maintains an accurate and up-to-date monthly Entitlements program account book in IMA. This will be accomplished by the timely recording of all incoming entitlement funds that finance a resident’s program fees plus PNA amounts.
Utilizes this account record as an analytical oversight tool to ensure ongoing receipt of client eligible entitlement funds and to monitor the flow of client entitlement funds.
Maintains accurate and up-to-date Direct Deposit records of SSA eligible Level II consumers. The Specialist is responsible for timely processing all necessary paperwork for opening and closing Direct Deposit.
Maintains daily close interdepartmental relationship with the various ICL departments and is able to fully understand and process the finance reports and the additional forms and paperwork that are regularly issued.
Integrates reported information into his or her ongoing case management activities, including the Aging Report, Overpayment Report, Rent Arrears Report, Annual Progress Report (APR) for government-funded residential programs, and any additional statistical reviews and reports that may be regularly issued.
Maintains regularly scheduled Entitlement counseling periods and meetings for the purpose of providing entitlement outreach and advisement to both residents and staff.
Provides individualized benefits advisement services to consumers, which includes collecting the data, analysis, and a recommendation to the individual.
Communicates effectively and sensitively with both residents and staff and is particularly attuned to the residents’ varied and changing abilities to process the often difficult and complex entitlement information.