Entitlements Specialist-Coordinator-ED534809

ICL•New York, NY

About The Position

The Entitlements Specialist Coordinator takes direction from supervisory/management staff to process, maintain, and complete various entitlement-related tasks. This role involves managing client case records, maintaining monthly entitlement account records, staying updated on entitlement benefits, collaborating with internal departments, developing external agency contacts, and providing counseling to residents and staff. The position requires strong organizational skills, attention to detail, and the ability to manage workload effectively, especially under pressure.

Requirements

Excellent verbal and written communication skills
Developed computer literacy
Ability to design forms for the collection of information
Highly organized and detail-oriented
Ability to complete tasks in a timely manner
Ability to identify problems and analyze them
Ability to multitask, prioritize work, and perform under stress
Willingness to expand knowledge base
Positive attitude and excellent customer service skills
Bachelor’s degree (B.A.) plus 2 years’ experience in social/human services (providing services to individuals with psychiatric disabilities a plus), entitlement or related area of service, OR Associate degree plus 4 years of above experience, OR High School diploma/G.E.D. plus 6 years of above experience

Nice To Haves

Providing services to individuals with psychiatric disabilities

Responsibilities

Maintain Entitlement client case records accurately and in a timely manner, including filing correspondence and inter-agency documents.
Document all interactions with residents, entitlement systems, and agencies in the client case record's Contact Notes section.
Utilize case records as analytical tools for accessing information, problem-solving, and preparing reports.
Archive hardcopy files in compliance with records retention policies.
Maintain and develop additional ICL Entitlement forms and procedures for case record maintenance.
Maintain accurate and up-to-date monthly Entitlements programs’ Benefits Amounts spreadsheets, recording all incoming entitlement funds.
Use account records as an analytical oversight tool to ensure ongoing receipt of client eligible entitlement funds and monitor fund flow.
Maintain accurate and up-to-date Direct Deposit records for SSA eligible consumers, processing necessary paperwork for opening and closing Direct Deposit.
Scan copies of prior month entitlement checks into the Entitlements folder.
Maintain and update knowledge of the latest developments in entitlement benefits, utilizing resources such as The Public Benefits Research Center (PBRC) Manual, PDR, POMS, HRA Policy Directives, and ACCESS HRA.
Prepare presentations for consumers and clinical staff on entitlement benefits.
Maintain the electronic data system and use e-mail service daily.
Maintain daily close interdepartmental relationships with various ICL departments.
Understand and process regularly issued ICL Finance reports and additional forms/paperwork.
Analyze Finance reports, research individual consumer information, and determine further actions.
Maintain ongoing contact with other ICL Departments, programs’ staff, clinical managers, and doctors for accurate case management.
Access, develop, and maintain collateral agency contacts and relationships to process entitlement information and maximize benefits.
Utilize collateral agency contacts for additional entitlement knowledge and to expand advocacy skills.
Communicate effectively, orally and in writing, with a wide range of collateral agencies to initiate, maximize, and continue resident benefits and services.
Effectively communicate with high-level collateral staff (e.g., AA to the Director, Supervisor, or Manager) to ensure timely and efficient processing of client benefits cases.
Serve as a client advocate in SSA court and at PA, Medicaid, and SNAP Fair Hearings.
Collect and process all medical documentation and forms for client Hearings.
Maintain additional ICL Entitlement forms and procedures for collateral contact tasks.
Maintain scheduled Entitlement counseling meetings for outreach and advisement to residents and staff.
Provide individualized benefits advisement services, including data collection, analysis, and recommendations.
Communicate effectively and sensitively with residents and staff, being attuned to residents' abilities to process complex entitlement information.
Maintain additional ICL Entitlement forms and procedures for counseling and reporting tasks.
Actively participate in the supervisory process and take direction regarding daily tasks.
Enhance and expand entitlement knowledge and skills through trainings.
Attend various benefits training sessions, understand changing entitlement operation procedures, and relay information to co-workers.
Prioritize a range of tasks to ensure timely completion and avoid jeopardizing resident benefits or agency revenue.
Organize a paperwork and case management triage system.