Entitlements Clerk-ED534502

ICL•New York, NY

1d•Onsite

About The Position

Takes direction from the Entitlement Services management staff in the carrying out of all the usual general office clerical tasks: filling, coping, faxing, light typing, use of the computer with a particular knowledge and expertise of computer programs: Microsoft Outlook, Microsoft Office Word and Microsoft Office Excel.

Requirements

Ability to use common office equipment, such as photocopier and fax machine.
Knowledge of computer programs and e-mail system
Time management and organizational skills
Highly organized and detail-oriented
Positive attitude and excellent customer service skills
High School diploma/G.E.D. plus 2 years of relevant experience.

Nice To Haves

Committed to equity, diversity, inclusion and belonging, and active promotion of the ICL values and goals.

Responsibilities

Maintain Entitlement Files: Create Entitlements charts for ICL residents.
Organize files in chronological / alphabetical order.
Maintain existing filing system
MTA Half-Fare Metro Cards Procedure: Collect data and complete the MTA half-fare applications
Manage monthly appointments with ICL residents to complete application and make a picture ID
Process MTA application by arranging for the notary seal
Prepare the package of completed applications for submission to MTA
Hand deliver completed packages to MTA.
Copy and distribute received MTA half-fare metro cards
Sort AMALGAMATED BANK’S consumers’ individual statements and distribute them to Entitlements Specialists/Coordinators
Support Entitlements Technical Assistance with Archiving procedure
Sort and forward incoming mail.
Process mail for discharged consumers
Prepare and send outgoing mail
Coping, scanning, faxing documents as needed
Additional related duties as may be assigned