Entertainment Team Lead
Level99 Entertainment•Natick, MA
•Onsite
About The Position
Step into leadership at Level99. As a Team Lead, you'll support the Team on the floor, coach performance in real time, and help ensure every Guest experience runs smoothly. This role is perfect for someone ready to lead by example, stay hands-on, and take ownership of both Team performance and Venue standards.
Requirements
- Friday and weekend availability — a must; flexible schedule including days, nights, and holidays
- Ability to stand, walk, and stay active for 8+ hour shifts; lift and carry up to 50 lbs
- Strong verbal communication skills and a natural ability to connect with people
- Comfortable working under pressure in a fast-paced, ever-changing environment
- Positive, upbeat, team-first attitude
Nice To Haves
- 1+ year in a Leadership or training role
- Hospitality, retail, or entertainment background
- Public speaking or performance background
Responsibilities
- Support Team Members and Guests by maintaining a strong, visible presence on the floor
- Coach and develop Team Members through real-time feedback and support
- Maintain cleanliness, organization, and overall Venue standards
- Assist with task delegation, rotations, and operational flow
- Train new Team Members using structured, hands-on training methods
- Help resolve Guest concerns and escalate issues when needed
Benefits
- Scratch-cooking
- Local craft beers
- Handmade cocktails
- Award-winning restaurant
- Event spaces
Stand Out From the Crowd
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
