Entertainment Lead

RWS Global•Carlsbad, CA

3d•Onsite

About The Position

The Entertainment Lead will serve as a key operational and artistic leader within the Entertainment department at LEGOLAND California Resort. This role combines the disciplines of stage management and company management, with responsibility for overseeing the rehearsal process and daily operation of assigned shows, events, and guest experiences. The Entertainment Lead will manage multiple performances and/or experiences daily within core offerings, ensuring the highest standards of show quality while leading, developing, and motivating cast and crew. This position acts as the central point of contact for performers, technicians, and operational teams, ensuring seamless delivery of entertainment offerings and an exceptional guest experience, with children and families as the primary focus.

Requirements

Proven experience in stage management, entertainment operations, or live event production
Strong leadership and team management skills with the ability to motivate diverse teams
Excellent organizational and administrative skills with strong attention to detail
Ability to manage multiple shows, experiences, and priorities simultaneously
Strong communication and interpersonal skills
Proficiency in Microsoft Office and production documentation practices
Ability to work flexible hours, including evenings, weekends, and holidays
A proactive, solution-oriented mindset with the ability to adapt in a fast-paced environment

Nice To Haves

Experience working in theme parks, live events, or high-volume entertainment environments preferred

Responsibilities

Provide daily leadership and operational oversight for all assigned Entertainment shows, events, and experiences, ensuring artistic and technical integrity is maintained at all times
Maintain working knowledge of all show positions required for smooth and safe operation
Act as the primary day-to-day point of contact for performers, character teams, and technical staff, managing movement, coverage, and operational gaps
Ensure all entertainment offerings run smoothly, efficiently, and as advertised to guests
Complete administrative duties including, but not limited to: Scheduling, Timekeeping and payroll support, Performance tracking, Daily show reporting, Show archiving and production book maintenance, Updating Standard Operating Procedures
Serve as Department Duty Manager as required
Supervise and support teams including technicians, performers, costume/dresser teams, ushers, and event support staff
Liaise with other departments and duty managers to ensure seamless resort-wide operations
Conduct show audits and complete show reports to maintain performance standards
Attend and support all rehearsals and auditions for current and upcoming productions and events
Collaborate with Production and Technical teams on rehearsals, show “put-ins,” sign-offs, and ongoing development needs
Lead, coach, and develop cast and crew by: Delivering performance notes, Maintaining performance trackers, Setting team goals, Providing daily updates to department and resort leadership, Fostering a positive, inclusive, and guest-focused working environment
Act as a front-line management representative and liaison with Entertainment Technical Support and Production Management teams
Attend production, stage management, and development meetings as required
Ensure compliance with all health, safety, and operational standards, including participation in inspections and audits