Entertainment Keyholder

Level99 Entertainment • Mclean, VA

2d • $21 - $23 • Onsite

About The Position

The Entertainment Keyholder is a junior manager at Level99, overseeing all entertainment operations to create a positive environment for Players and team members. They collaborate with entertainment and technical teams to maintain venue quality and can fill any entertainment role or act as Manager on Duty. A successful Keyholder is a proactive leader, coach, and guest advocate who embodies honesty, integrity, and humility.

Requirements

• Highly organized with strong verbal and written communication skills and attention to detail
• High integrity and professionalism
• High School education or equivalent
• Understands, utilizes and embraces new technology and its implementation into our operation
• A positive, joyful, upbeat and energetic attitude – leading by example

Nice To Haves

• 1+ years experience working as a leader/manager in high-volume entertainment or food & beverage business
• Relevant Education: B.S. in Hospitality Management, or other related degree
• CPR/AED/First Aid Certified

Responsibilities

• Demonstrates responsibility and support for the upkeep, maintenance, cleanliness, and operations of the entertainment side of the venue, ensuring compliance with relevant federal/state laws, insurance requirements, Landlord regulations, and company policies
• Prioritizes the players experience by anticipating needs and bringing timely suggestions to the Entertainment team
• Models authentic, warm, approachable, and humble interpersonal interactions and instills best-in-class service thinking in the team
• Continuously upholds Level99 brand and visual standards across all parts of the business, including product, experience, display standards, as well as environmental cleanliness and organization
• Leads team members through effective and efficient operational execution, including shift tasks, POS functions, hands-on guest service, and proper facilities upkeep
• Ensures guest safety within the venue, inclusive of entertainment safety, continuously monitoring and addressing any foreseeable risks to guest’s health and welfare, driving immediate resolution to any deviation from standard
• Assists with all entertainment focused change management activities, ensuring effective and accurate communication of new product, service, and operational information, guiding the team to optimal performance
• Assists with ensuring that labor and controllable costs stay consistently within guidelines set by the company
• Executes best practice venue opening and closing and demonstrates excellent cash handling skills
• Takes initiative, seeing what needs to be done and working with the Entertainment Management Team to accomplish goals, in continual pursuit of improvement of our guest experience and venue performance
• Other duties, as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED