Entertainment Attendant - Casual position (19 hours or less per week)

Snoqualmie Casino & Hotel • Snoqualmie, WA

6d • Onsite

About The Position

To maintain a high level of guest service while providing guest service and support to the Marketing, Security, and other departments as needed. This includes assisting with the setup/tear downs of indoor and outdoor entertainment functions (i.e. concerts, drive-in movie theatre), promotions, special holiday events, team member recognition events, and tribal functions.

Requirements

• High School Diploma / GED; Recognized Equivalent of a High School Diploma (RED) or Foreign High School Diploma (FHD).
• One (1) year previous guest service experience.
• Any combination of education and experience that clearly demonstrates the ability to perform the job duties of the position.
• Proven ability to communicate effectively with guests and large groups.
• Ability to manage multiple tasks under pressure in a fast-paced, high-conflict environment.
• High level of service ethics with proven customer relations skills.
• Ability to provide a positive experience when interacting with guests and team members from diverse backgrounds.
• Ability to respond effectively to all inquiries and complaints, including sensitive situations.
• Demonstrated ability to cooperate with other team members in providing guest information, assistance, and service.
• Ability to read, analyze, and interpret basic documents and logs.
• Demonstrated professional, outgoing, and friendly demeanor in all interactions with guests and staff.
• Must obtain and maintain a Gaming License from the Snoqualmie Gaming Commission.
• Pre-employment drug testing is required for all positions.

Nice To Haves

• One (1) year of retail experience in a high paced environment preferred.

Responsibilities

• Greet and register guests upon entrance to events, conferences, or concerts, ensuring a warm welcome.
• Scan tickets and guide guests to their designated seats.
• Direct guests to exits, bathrooms, and concession areas, ensuring clear communication.
• Provide assistance with special needs, including helping guests with wheelchairs.
• Assist with event setup and tear-down as required, contributing to the smooth operation of events.
• Guide patrons to exits and provide instructions during emergencies, adhering to all safety rules.
• Assist guests with beverage conversion from glass to plastic for safety reasons.
• Maintain cleanliness in assigned areas, promptly disposing of debris in trash receptacles.
• Assist techs, setup crews, and other departments as needed to ensure the success of the event.
• Assist with selling tour merchandise during events.
• Thank guests upon departure from events or the casino & hotel, ensuring a positive guest experience.
• Perform additional duties as assigned to support event operations.

Benefits

• Starting salary range of $20.86/hr. - $21.90/hr., depending on experience, with opportunities for annual performance-based increases.
• 100% employer-paid medical, dental, vision, and prescription coverage, plus competitive family rates starting after 60 days, with additional benefits such as 401(k), employer-paid life insurance, and long-term disability.
• Accrue 21 days of PTO in your first year, growing to 33 days after five (5) years, with an option to cash out twice annually.
• Free meals, parking, paid breaks, 40c/gallon gas discount, and exciting giveaways like concert and sports tickets.
• Access to tuition reimbursement, certification programs, and Employee Assistance Program.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED