Entertainment Ambassador

Great Wolf Lodge • La Grange, GA

6d • Onsite

About The Position

As an Entertainment Ambassador at Great Wolf Lodge, you will deliver engaging guest experiences and drive show quality across resort entertainment programming by performing with energy and consistency, maintaining safe and clean environments, upholding performance and production standards, and collaborating with your team to uphold Brand Standards in a high-energy resort setting. Your expertise in entertainment, performance, guest engagement, and operations directly contributes to guest satisfaction, team performance, and operational efficiency across your entertainment area.

Requirements

• Must be at least 16 years of age or older
• Comfortable speaking, dancing, and performing in front of large groups of people multiple times a day.
• Some High School education or equivalent
• Flexibility regarding scheduling based on business demands including evenings, weekends, and Holidays
• Proven customer service skills and communication skills; able to read and interpret English language manuals relating to safety, operations, and procedures
• Successful completion of a criminal background and drug screen

Nice To Haves

• Previous experience in a related field such as Entertainment, Dance, or Theater.
• Charismatic, enthusiastic attitude
• Ability to multi-task and prioritize a variety of tasks with minimal direction
• Previous experience in a character costume and/or working with children
• Proven teamwork skills

Responsibilities

• Greet and engage guests while maintaining professional presentation
• Deliver entertainment programming aligned with brand standards with energy and professionalism
• Respond promptly to guest inquiries and escalate issues to leadership
• Perform in fully costumed character role, engaging guests of all ages, including high-touch interactions such as hugs, high-fives, and photos with families, while maintaining brand character integrity
• Follow all safety guidelines, company procedures, and asset protection protocols
• Participate in required safety and emergency training
• Report any incidents or hazards to leadership
• Maintain organized, clean work areas that comply with health and safety standards
• Support character costuming cleaning and maintenance to ensure safety and appearance standards
• Execute daily entertainment tasks including program set-up and tear down procedures, equipment operations, communication to leaders and maintain cleanliness to uphold brand standards
• Learn new programming multiple times per year and apply skills consistently
• Support community engagement activities and special events as assigned
• Keep entertainment supplies stocked and organized; manage daily activities to maximize guest interaction time
• Perform additional tasks as assigned to support overall resort operations

Benefits

• Medical, Dental, and Vision insurance
• Health savings account
• Telehealth resources
• Life insurance
• 401K with employer match
• Paid vacation time off
• Paid parental leave
• Discounts to visit Great Wolf’s 23+ locations for team members, friends, & family

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED