Enterprise Transmission Solutions Consultant (Client Connectivity)

U.S. Bank • Minneapolis, MN

2d • Onsite

About The Position

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One. Job Description Client Connectivity is responsible for optimizing our client’s experience as they are connecting their applications to U.S. Bank. Clients may choose to interact with their data via Application Programming Interface (API) or file-based transmission and our Client Connectivity center of excellence is here to facilitate along the way. Our Solutions Consultants will assist clients in selecting their preferred connectivity method to achieve the desired results and serve as a guide along the way to ensure market readiness. From managing technical inquiries to orchestrating in-depth testing, we’re looking for someone with a background in collaboration across business and technical teams to contribute to the success of our clients’ onboarding.

Requirements

• Associate's degree or equivalent work experience
• At least 2 years experience within a total Information Technology (IT) environment.
• At least 2 years experience with managing day-to-day delivery of satisfactory network services to clients.

Nice To Haves

• 2+ years experience managing day-to-day delivery of client-facing connectivity or transmission services within an IT environment
• Working experience with IBM Sterling File Gateway & Partner Engagement Manager including configuration of basic setup and troubleshooting of common errors
• Note: This role does not require software development or coding experience but does require comfort working with technical concepts and production environments. Foundational understanding of transmission / file-based connectivity solutions, including the ability to discuss connection types, security considerations (e.g., encryption), and onboarding approach with clients
• 2+ years experience supporting client-facing technology solutions within an IT environment, including day-to-day service delivery, issue resolution, and coordination across technical teams
• Experience operating within IT processes such as incident management, problem management, change management, or IT service management (ITSM)
• Positive, team-oriented attitude. Strong verbal and written communication skills.
• High attention to detail, information design, and visual presentation & strong organizational skills.
• Strong influencing and partnership / collaboration skills to drive cross-functional teams.
• Ability to manage multiple highly visible and complex tasks/projects and deadlines simultaneously with limited supervision.
• Ability to quickly learn new skills and processes while also being adaptable to changing requirements.
• Experience working in a client-facing role overseeing technical solutions
• Proficient computer navigation skills using a variety of software packages including Microsoft Office applications (Jira, Confluence, PowerPoint, SharePoint and ServiceNow experience is a plus). Experience using Microsoft Office applications is required.
• Working experience operating within IT processes (incident management, change management, IT service management)

Responsibilities

• Oversee the client onboarding journey, ensuring that our business clients can easily identify the preferred transmission solution and integrate their application seamlessly with U.S. Bank.
• Be the subject matter expert with in-depth knowledge of our transmission connectivity solutions and quickly facilitate client inquiries. Inquiries vary from access requests to technical assistance for our connectivity solutions.
• Serve as a single point of contact to orchestrate the activities required for transmission clients to quickly launch their application. Guide clients through the process and track their progress to fully validate readiness to launch their application.
• Review and document the client’s use case to build a repository of knowledge that will improve our ability to understand the client’s application and connectivity with U.S. Bank. Analyze design and make recommendations to promote best practices and efficiency.
• Coordinate with internal teams and vendors to fulfill our client’s inquiries, promoting multi-departmental collaboration between business and technical teams across the enterprise. Ideal candidates can also assist with the configuration of Sterling File Gateway for prompt client onboarding.
• Draft documentation to improve operational processes including preparation for onboarding to new product offerings and handoff to production assistance teams after launch. Ensure readiness by creating workflows, procedures, and training materials for use by both internal teams and clients.
• Collect client feedback, provide insights to stakeholders, and find opportunities for continual improvement.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees