Client Connectivity Solutions Consultant

U.S. Bank • Minneapolis, MN

7d • Onsite

About The Position

The Client Connectivity Solutions Consultant is responsible for optimizing our client’s experience as they are connecting their applications to U.S. Bank. Clients may choose to interact with their data via Application Programming Interface (API) or file-based transmission and our Client Connectivity center of excellence is here to facilitate along the way. Our Client Connectivity Solutions Consultants will assist clients in selecting their preferred connectivity method to achieve the desired results and serve as a guide along the way to ensure market readiness. Responsible for coordinating and driving activities to ensure an optimal experience from defining the customer’s end-to-end journey to managing technical inquiries during their integration with U.S. Bank APIs. Collaborates across business and technical teams to contribute to the success of our API operations services. Defines the workflows undertaken during execution, creates the training materials, and drives system enhancements to improve operating efficiency. Assists in setting up customer access to our API products, notifying of events that may affect their API services, and providing technical assistance in our customer-facing environments. Tracks and monitors the customer requests through completion, while providing excellent service and support. From managing technical inquiries to orchestrating in-depth testing, we’re looking for someone with a background in collaboration across business and technical teams to contribute to the success of our clients’ onboarding. Onboards new customer implementations of Treasury Management Core Products and other financial products to provide a smooth, seamless onboarding client connectivity experience with Treasury Management products. Builds up positive customer relationship by ensuring an optimal level of service delivery and product functionality exceeding customers’ expectation.

Requirements

• Bachelor's degree, or equivalent work experience
• Typically four or more years of related experience

Nice To Haves

• Good Knowledge on API's
• Treasury API Onboarding Skills for the external organizations
• API testing thru Postman/Insomnia
• Understanding of APIGEE Management
• API technical L1/L2 support & Strong API Support troubleshooting
• Customer Facing

Responsibilities

• Oversee the client onboarding journey, ensuring that our business clients can easily identify the preferred solution and integrate their application seamlessly with U.S. Bank.
• Be the subject matter expert with in-depth knowledge of our connectivity solutions and quickly facilitate client inquiries. Inquiries vary from access requests to technical assistance for our connectivity solutions.
• Serve as a single point of contact to orchestrate the activities required for clients to quickly launch their application.
• Guide clients through the process and track their progress to fully validate readiness to launch their application.
• Review and document the client’s use case to build a repository of knowledge that will improve our ability to understand the client’s application and connectivity with U.S. Bank.
• Analyze design and make recommendations to promote best practices and efficiency.
• Coordinate with internal teams and vendors to fulfill our client’s inquiries, promoting multi-departmental collaboration between business and technical teams across the enterprise.
• Ideal candidates can also assist with the configuration of Apigee and Sterling File Gateway for prompt client onboarding.
• Draft documentation to improve operational processes including preparation for onboarding to new product offerings and handoff to production assistance teams after launch.
• Ensure readiness by creating workflows, procedures, and training materials for use by both internal teams and clients.
• Collect client feedback, provide insights to stakeholders, and find opportunities for continual improvement.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level